Verizon Support
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

Verizon My Rewards+

Overview

  1. What is the Verizon My Rewards+ program and why should I enroll?
  2. How does the Verizon My Rewards+ program work?
  3. Who is eligible for My Rewards+?
  4. Just how easy is it to get My Rewards+ Points?
  5. How many My Reward+ points can I get in one year?
  6. Can I Refer a Friend to Verizon using My Rewards+ and get points?

Set up

  1. What do I need to do to get My Rewards+ Points?
  2. How long does it typically take for points to appear in my account?
  3. What communications will I receive about this program?

Redeem

  1. What partners can I redeem points with?
  2. How do I redeem My Rewards+ Points?
  3. How long does it typically take to receive the Rewards Cards?
  4. Who do I contact if I have a question about the number of points I received for an activity?
  5. How does the Visa My Rewards+ Reloadable Prepaid Card work?
  6. When do the My Rewards+ Points expire?

Help

  1. Can I have My Rewards+ replaced if it is lost or stolen?
  2. Who do I contact for additional support for My Rewards+?
  3. Can I use my Verizon My Rewards+ Visa® Prepaid Card for purchases online?
  4. What if I remove the qualifying service from my account? Will I still have access to the Rewards program?
  5. Where can I find the Terms and Conditions for the Program?


Overview

Verizon My Rewards+ program (including Refer a Friend)

Back to Top
  1. What is the Verizon My Rewards+ program and why should I enroll?
    Verizon is committed to recognizing and rewarding our customers for choosing Verizon. We appreciate your business and realize you have a choice. So we have rolled out this program as a token of our appreciation for allowing us to serve as your communication and entertainment provider.

    Verizon will award points for doing the things you already do, like: Paying your Bill Online, renting FiOS on Demand Movies, enrolling in Paper Free Billing and much more! You will have the ability to redeem these points for very cool rewards, such as a reloadable Verizon My Rewards+ Visa® Prepaid Card, or merchant gift cards. You can even decide to use your points to donate to a charity!

    Please note that the program is for eligible Verizon residential customers. Verizon Wireless has its own separate program.

    Saying Thank You is nice... showing it is truly powerful!

    Back to Top
     
  2. How does the Verizon My Rewards+ program work?
    It's easy! All you need to do is go to My Verizon and sign in. If you are not registered for My Verizon, you'll have to do so first. You will be prompted to enroll in our My Rewards+ program OR you can click on the My Rewards+ tab on the left side of My Verizon. Then follow the steps to enroll.

    Once you have obtained enough points you can go to the "Redeem Points" tab and select your reward(s). In a few weeks you will receive your reward and enjoy the ease of being recognized for your loyalty.

    In addition, you can do all this through the My FiOS App. Don’t have the My FiOS App? Click here to get it now!

    Back to Top
     
  3. Who is eligible for My Rewards+?
    Anyone who is a Verizon residential customer with a My Verizon login may sign up for the My Rewards+ program and begin getting points so long as they subscribe High Speed Internet or FiOS® Internet and/or FiOS® TV. Primary account holders are allowed to earn and redeem for points. Subaccounts can in some cases earn points for the account and do not have access to redeem points or other My Rewards features.

    Back to Top
     
  4. Just how easy is it to get My Rewards+ Points?
    The best way to find out is to go to the My Rewards+ page by logging into My Verizon and clicking on "My Rewards+" on the left side of the page. There you will see all the eligible activities that will help you rack up the reward points. Like to watch FiOS on Demand Movies? Good - get points! How about when you watch one of our Self Help Videos while logged into My Verizon... Yep, get points then, too!

    Back to Top
     
  5. How many My Reward+ points can I get in one year?
    The sky is the limit! We have not put limitations on the number of reward points a member can earn in a year.

    Back to Top
     
  6. Can I Refer a Friend to Verizon using My Rewards+ and get points?
    You sure can! Simply click the Refer a Friend tab in the My Rewards+ header and start referring today! Please note that to qualify for Refer a Friend rewards, the friend you refer to Verizon must purchase qualifying service and complete their order online. Please visit the Refer a Friend program details page to find out more!

    Back to Top

Set up

  1. What do I need to do to get My Rewards+ Points?
    After you are enrolled in the My Rewards+ Program, visit the My Rewards+ homepage by clicking on the My Rewards+ tab on the left side of My Verizon and navigating to the "My Points" tab. This will show you all the activities where you can earn more My Rewards+ points.

    Back to Top
     
  2. How long does it typically take for points to appear in my account?
    It can take up to 2-3 days for most points to show up in your account. Some transactions, such as Online Move can take up to a full billing cycle.

    Back to Top
     
  3. What communications will I receive about this program?
    Periodically we will email you updates about your account. This could include when you join the program, redeem points, expiring points and quarterly statements.

    Back to Top
     

Redeem

  1. What partners can I redeem points with?
    We have a host of popular merchants partners for this program including: Dunkin Donuts, Target and Starbucks to name a few. Visit the My Rewards+ homepage and expand on Redeem Points to see the current list of partners. Check back often!

    Back to Top
     
  2. How do I redeem My Rewards+ Points?
    Visit the My Rewards+ homepage and click on Redeem Points. Once there, you will be able to select from many options ranging from a Verizon My Rewards+ Visa® Prepaid Card, Merchant Gift Cards, or donate to charity!

    Back to Top
     
  3. How long does it typically take to receive the Rewards Cards?
    Typically it takes 2-3 weeks for delivery of the Verizon My Rewards+ Visa® Prepaid Card or partner gift card. eGift cards will be sent to you via email within 48 hours.

    Back to Top
     
  4. How does the Visa® My Rewards+ Reloadable Prepaid Card work?
    Just use the card anywhere Visa® is accepted - including restaurants, department stores, and even online. Because it's a Visa® card you have purchasing freedom to get what you want, and where you want.

    If your name does not appear on the Card, you will need to visit MyPrepaidCenter.com and create a profile before using the card online.

    Be sure to keep your card. Since it’s reloadable, you can add to its balance with the My Rewards+ Points you get as a Verizon Customer.

    Back to Top
     
  5. When do the My Rewards+ Points expire?
    The My Rewards+ points will expire after one year from when you earned them. You will receive email notification one month prior to the expiration date to let you know when your points will expire to help make sure you don't lose your valuable reward points.

    Back to Top
     

Help

  1. Can I have My Rewards+ replaced if it is lost or stolen?
    If your Verizon My Rewards+ Visa® Prepaid Card or merchant gift card is lost or stolen, call customer service Immediately and provide the card number at 1.866.948.2725. If you call before the expiration date, we may be able to send you a new card with the remaining balance at the time of your call. Fees may apply.

    Back to Top
     
  2. Who do I contact for additional support for My Rewards+?
    You can get help by navigating to the My Rewards+ home page and expanding the HELP section and selecting Contact Us. You can also contact us at 1.866.948.2725.

    Back to Top
     
  3. What if I remove the qualifying service from my account? Will I still have access to the Rewards program?
    If you are completely disconnecting your Verizon account, you may access your My Rewards+ page until the date your Internet and/or TV service is disconnected. If you continue to have Verizon residential voice or certain Internet Value Added Services (VAS) services, you will have 12 months from the date you earned your My Rewards+ points to redeem them; however, your account is no longer eligible to earn new My Rewards+ points.

    Back to Top
     
  4. Where can I find the Terms and Conditions for the Program?
    You can find them here by navigating to the My Rewards+ home page and expanding the HELP section and Terms & Conditions

    Back to Top
     
 
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411