Verizon Support
Verizon Support
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home
Verizon Online Backup and Sharing
Use Verizon Online Backup and Sharing to store and back up securely to an online storage location in the cloud, then access and share your files from anywhere.

Verizon Online Backup and Sharing service includes the use of the following four applications:

  • Desktop Application is software downloaded to your computer. Once installed, you can then select which files you would like to backup to your secure online cloud storage account. You are then free to schedule the automatic backup of selected files and folders. Backups can be scheduled monthly, weekly, daily, or even every hour, you set the schedule. Backup files and folders can also be restored at anytime. The backup software can be downloaded from the My Services section of your account to multiple computers. Each computer can have its own backup file selection.

  • Website Application is a web site where subscribers can selectively upload and download files and folders to their secure cloud account. You can also send password-protected sharing invitations containing links to your files and folders for friends, family and business associates. If you receive an invitation, you can view, download, upload, and change files depending on the permissions granted to you by the person who sent you the invitation. The Online Sharing application site allows you to share files, photos, personal videos, music, and more without the problems associated with email attachments.

  • Share Drive is software downloaded to your personal computer (currently only available with Microsoft Windows operating systems). Once installed, an icon is added to Windows Explorer and the computer's desktop. You can right click on a file or folder to share it instantly. You can also upload, download, and restore files by selecting the file or folder you'd like and dragging it to your online account or your desktop.

  • Mobile applications allow you to access and share stored files in the cloud from your supported mobile phone or tablet. Set up secure automatic backups of pictures and videos and manually backup music and other files directly from your Smartphone or tablet. Once files are uploaded you can easily stream music and videos from your secure cloud account and share content with friends.

Setup and Use Verizon Online Backup and Sharing Now

Order Verizon Online Backup and Sharing Now

 


 

Getting Started with Verizon Online Backup and Sharing
What is Verizon Online Backup and Sharing?
How does Verizon Online Backup and Sharing work?
What are the system requirements for Verizon Online Backup and Sharing?
How do I activate Verizon Online Backup and Sharing subscription?
I have a sub-account. Can I use Verizon Online Backup and Sharing?
How does Verizon Online Backup and Sharing work with sub-accounts?
Is Verizon Online Backup and Sharing secure and protected?
Why does my first backup take so long?
Removing backed up files from your Verizon Online Sharing account
Is Verizon Online Backup & Sharing compatible with Mac computers?
Can I use Verizon Online Backup & Sharing with my Smartphone or tablet?

What you get with Online Backup and Sharing
How much storage space can I get with Verizon Online Backup and Sharing?
How much does Verizon Online Backup and Sharing cost?
How do I get Verizon Online Backup and Sharing?
How do I increase my allocated storage?


What is Verizon Online Backup and Sharing?
Verizon Online Backup and Sharing is an online cloud storage solution to store, backup, restore, share, and view documents, photos, music, videos, and other data from any device, from anywhere.

With Verizon Online Backup and Sharing, you can:
  • Access and share files from any internet-connection, including mobile devices
  • Schedule automatic backups to help guard against data loss
  • Create, organize, stream, and share multimedia files
  • Avoid large email attachments through online sharing
  • Organize your files from a remote location

Set up Verizon Online Backup and Sharing now

Back to Top

How does Verizon Online Backup and Sharing work?
Desktop Application: After you download, install, and set up the Online Backup application tool, you can select which files you would like to backup to your online cloud storage account. You then schedule how often you want your backups to occur. You can go to the history tab to verify if your automatic backups are occurring as scheduled. You can also restore documents back to their original location. Verizon Online Backup and Sharing is MAC® and Windows PC® compatible.

Website Application: You can select and upload files or folders to your online cloud storage account. Once files and folders are uploaded to the cloud, you can access and share them via any web browser. You can also set up permissions to share your files with friends, family and business associates. The recipient of a shared file will receive a guest user name, password, and a link for easy access to the files. The Lightboxes tool also allows you to create, organize, stream, and share multimedia files.

Mobile Backup and Sharing: Remotely access, view, stream, manage and share all your digital content with the Verizon Backup and Sharing App for supported Android and iOS devices. You can even set automatic uploads of photos and videos taken with your mobile phone to your online cloud storage account. Securely share any file – documents, photos, videos, etc. – with all of your friends, family and colleagues.

Back to Top

What are the system requirements for Verizon Online Backup and Sharing?
Minimum System Requirements for the Verizon Online Backup Client
Apple® Macintosh®
  • Mac OS X (Macintosh system with Intel Core processor):
    • 10.6 (Snow Leopard)
    • 10.7 (Lion)
    • 10.8 (Mountain Lion)
  • 256MB RAM (Memory)
  • 50MB available Hard Drive space

Microsoft® Windows® (Microsoft .NET Framework 4.0 required)
  • Windows 7
  • Windows 8
  • Windows Vista 32-bit and 64-bit editions
  • Windows XP 32-bit with Service Pack 3 or higher
  • 1GB RAM (Memory) recommended
  • 75MB available Hard Drive space

*Online Backup Client is not compatible with UNIX or Linux operating systems.

High Speed Internet Connection recommended

Verizon Online Backup and Sharing Web Application System Requirements

Apple
  • Macintosh OS X 10.6 and above
  • Safari 6.0 and above
  • Firefox 4.0 and above

Windows
  • Windows 8
  • Windows 7
  • Windows Vista
  • Firefox 4.0 and above
  • Internet Explorer 7.0 and above
  • Chrome 27 and above

UnIX/Solaris/Linux
  • Firefox 4.0 and above
  • Chrome 27 and above


Java Script must be enabled with Java 1.6 or higher
Flash 10 or higher
Screen resolution PC 1024 x 768, MAC 1280 x 800

Supported mobile devices: Android, iOS



Back to Top

How do I activate my Verizon Online Backup and Sharing subscription?
In order to activate your Verizon Online Backup and Sharing subscription and to manage your Verizon Online Backup and Sharing storage space, follow the instructions below.

To activate your subscription, do the following:
  1. Log in to Broadband Essentials and Extras Management
  2. Follow the instructions to accept the Terms of Service for Verizon Online Backup and Sharing. If you have already accepted the Terms of Services, then click on "Download Now" to download the product. Here you can download the PC/MAC desktop application
  3. To download the mobile app please visit Google Play or the App Store

    Google Play   The App Store
Back to Top

I have a sub-account. Can I use Online Backup and Sharing?
Yes, sub-account holders can use Verizon Online Backup and Sharing. However, sub-account holders must contact the primary account holder for access to this tool. Setup and use Verizon Backup and Sharing

Back to Top

How does Verizon Online Backup and Sharing work with sub-accounts?
If you have sub-accounts, you can distribute portions of your storage amongst your primary and sub-accounts. After distributing storage space to a sub-account, access that space by logging into My Verizon with that sub-account user name and password.

Back to Top

Is Verizon Online Backup and Sharing secure and protected?
Yes, Verizon Online Backup and Sharing is secure and protected. By saving files to Verizon Online Backup and Sharing, you can back up your data, providing an extra layer of protection against computer failure or infection from computer viruses. In fact, you can schedule automatic data backups to help guard against data loss.

Secure socket layer (SSL) encryption technology is embedded into all transactions, to ensure that all your data is safe and secure.

You can keep files private and password protected, or you can share files with friends and family. In fact, Verizon Online Backup and Sharing has several options:
  • Set up your data to be private and accessible only to you
  • Password-protect certain data and distribute the password to guests
  • Enable sharing for certain files or directories
Setup and use Verizon Backup and Sharing

Back to Top

Why does my first backup take so long?
The Online Backup feature copies the files you have selected from your computer into you online cloud storage account, and during your initial backup, a large quantity of information is being passed. Keep in mind, initial backups may take more time depending on your connection speed and, ultimately, the speed with which you can upload files. You must also account for high volumes of traffic on the network (which might also slow your backup) and possible network outages. Ensure you leave your computer on with an active internet connection during the backup process.

Subsequent backups occur only when and if you schedule them. Only files that have changed or been added since your last scheduled backup will be copied.

If your initial backup takes a long period of time, this may be due to one of the following reasons:
  • A scheduled backup may have initiated before your initial backup is complete
  • You have lost your internet connection
  • You are actively using your computer and other software applications are slowing the backup process

During the initial backup, please allow the Online Backup feature to run with as little interference from other programs on your computer as possible. The best time to perform your initial backup is when you can leave your computer running at night with an active internet connection or whenever you have finished using it for the day. Once your initial backup is complete, backups will occur as scheduled by you.

Back to Top

Removing backed up files from your Verizon Online Sharing account
Online Backup does not remove files from your Online Sharing account if you delete them from your computer or remove them from your backup selection. To remove backed up files from your Online Sharing account, log on to your Verizon Online Sharing account and delete the files as you would any other file in your online directory. Your backup files are contained in the "Automatic Backups" folder in your Online Sharing account.

Back to Top

Is Verizon Online Backup and Sharing compatible with Macintosh computers?
Yes, Verizon Online Backup & Sharing is now available for the Macintosh for MAC OS X versions 10.5, 10.6, and 10.7.

Back to Top

Can I use Verizon Online Backup and Sharing with my Smartphone or tablet?
Yes, the Verizon Online Backup and Sharing mobile applications allow you to access, view, stream, and securely share stored files from your mobile phone or tablet. Set the option to automatically upload the photos and videos on your mobile device directly to the cloud freeing up needed space on your device. Stream music and videos from your secure cloud account. Securely and instantly share with friends and family.

The mobile app is available for these supported devices: Android, iOS.

Log on to Broadband Essentials and Extras Management for instructions on downloading the desktop clients.

To download the mobile app please visit Google Play or the App Store

Google Play   The App Store


Back to Top

How much space can I get with Verizon Online Backup and Sharing?
Verizon Online offers several storage packages for Verizon Online Backup and Sharing. View packages and prices, or order service now.

Back to Top

How much does Verizon Online Backup and Sharing cost?
For the latest packages and prices, please see the Verizon Online Backup and Sharing Shop page.

Back to Top

How do I get Verizon Online Backup & Sharing?
Verizon Online offers several storage packages for Verizon Online Backup and Sharing. View packages and prices, or order service now.

Back to Top

How do I increase my allocated storage?
You may increase your storage capacity as follows:
  1. Visit My Account to change your existing service.
  2. Your account will be changed to reflect the new storage capacity, and a new monthly charge will apply. In some cases, monthly charges for a new package with increased capacity will be less than your old monthly charge.
  3. If you increase the storage capacity of your Verizon Online Backup & Sharing account, you do NOT have to move your files. Your current account capacity will be increased.

Back to Top

 
PageIntroText1=15037,15038,42320,15044,15042,15040,23338,43505,15039,15036,15041,44224,42738,42740,44225,42354,42507;
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411