Verizon Support
Customers With Disabilities
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle


    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice


    High Speed Internet (DSL)


    Home Phone

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge





Verizon SignIn Alerts

Home Control: Choose your service

Troubleshooting the In-Wall Paddle Switch Dimmer

The In-Wall Paddle Dimmer enables wireless control of on/off and dimming functions of hard-wired incandescent lighting. The dimmer switch replaces your current light switch, uses your existing wiring, and provides wireless and manual control of overhead lighting.

The contemporary dimmer switch includes an LED indicator light to easily locate the switch in a dark room.

Need more help?

In-Wall Paddle Switch Dimmer General Help


In Wall Paddle Switch Dimmer Image
Issue Solution


I want to turn my light fixture on/off manually


To manually turn your light fixture on/off (without the website, mobile app or FiOS TV app), perform the following steps from the physical In-Wall Paddle Switch Dimmer:
  • To turn the connected lighting On: Tap the top of the rocker
  • To turn the connected lighting Off: Tap the bottom of the rocker
  • To brighten the connected lighting: Press and hold the top of the rocker; release when desired level is achieved
  • To dim the connected lighting: Press and hold the bottom of the rocker; release when desired level is achieved
  • Note: pressing and holding the rocker until the light intensity is at the minimum setting does not turn the power OFF; you must still tap (press & release) the bottom of the rocker to turn the power OFF
  • When Off, pressing and holding the bottom of the rocker will cause the lighting togo to the minimum dim level
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

Support Tools

Watch FiOS


  • Visual 411