Go to Email & News to manage your email, search the web, stay up to date with current news and more.
What Happens During FiOS Installation? Verizon FiOS Internet Service installation is a two-step process. To ensure a fast and trouble-free installation, please review the Get Ready checklist prior to your installation day.
Someone over the age of 18 must be present during installation. The installation time can vary depending upon equipment that may already be present. If an Optical Network Terminal (ONT) is present, average installation times are 2.5 to 4 hours. If there is no ONT, installation can take between 4 to 6 hours. Note: the Verizon Technician may not arrive within the first hour of the appointment due to pre-work.
Drilling may be required, and our skilled technician will work with you on the proper placement. Landlord permission is also required if you do not own the property.
To see how our professional installation process works, please select your location - Apartment or House
1 - Bringing fiber to your home
After you place your FiOS order, we will install a fiber optic line to your home. Generally, installation involves either aerial or underground work, and depends on how previous utilities were delivered to your home. You typically do not need to be present for this part of installation.