Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

FiOS Internet



What Happens During FiOS Installation? Verizon FiOS Internet Service installation is a two-step process. To ensure a fast and trouble-free installation, please review the Get Ready checklist prior to your installation day.

Someone over the age of 18 must be present during installation. The installation time can vary depending upon equipment that may already be present. If an Optical Network Terminal (ONT) is present, average installation times are 2.5 to 4 hours. If there is no ONT, installation can take between 4 to 6 hours. Note: the Verizon Technician may not arrive within the first hour of the appointment due to pre-work.

Drilling may be required, and our skilled technician will work with you on the proper placement. Landlord permission is also required if you do not own the property.

To see how our professional installation process works, please select your location - Apartment or House

1 - Bringing fiber to your home
After you place your FiOS order, we will install a fiber optic line to your home. Generally, installation involves either aerial or underground work, and depends on how previous utilities were delivered to your home. You typically do not need to be present for this part of installation.
  • Aerial installation
    Figure depicting Aerial Service
    With an aerial installation, Verizon will install the fiber optic line from a telephone pole to the side of your home.

    Note: Sometimes aerial installations are performed the same day of your scheduled installation appointment.


  • Underground installation
    Figure depicting Underground Service
    With an underground installation, Verizon will contact the utility companies in your area to locate their services. Next a Verizon crew will dig a trench and bury the fiber from the Fiber Terminal in your neighborhood to the entry location at your home. This work is typically done 24-48 hours prior to your installation appointment.

    Note: Please mark your sprinkler system or any other obstacles that may be buried in your yard. This helps ensure that no damage occurs during installation.
Next: The installation appointment


Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=23142;;SolutionDesc2=23143
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411