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Why can't I receive email in Outlook or Outlook Express after I install MSN® Premium?
When you install MSN Premium, your email account is automatically upgraded to the latest technology.
MSN Premium Mail provides:
Please note that because MSN Premium comes with features to help protect your email that are not included with previous versions of MSN, MSN Premium does not recommend the use of Outlook or Outlook Express. If this is an inconvenience for you, follow the instructions below to continue to use Outlook XP or Outlook Express.
To continue accessing your MSN email using Outlook XP or Outlook Express, follow these easy steps:
To receive your MSN email in Outlook XP
To receive your MSN email in Outlook Express 6.0 or later
Go to http://support.microsoft.com/kb/171163 and follow the directions provided.
Please note that some features such as Rules and Junk Mail filtering are not currently available on MSN Premium email when using the Outlook or Outlook Express client.
At this time, Outlook 97, 98, and 2000 do not support the retrieval of MSN Premium Mail. If you wish to continue using Outlook 97, 98, or 2000 with your MSN email account, please contact MSN Technical Support at (800) 386-5550 for additional information.