Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites

  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy


    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.






    See what's Trending!


FiOS Internet

 Router Security Update Customer security is a top priority for Verizon. We were recently made aware of a potential Broadband Home Router security risk, and we are currently reviewing administrative password security for the routers that Verizon provides as a part of our FiOS service.

Verizon FiOS customers may have received an email on this topic:

  • If you received an email advising that your router's administrative password is being changed

  • If you received an email suggesting that you change the administrative password for your router

  • If you have NOT received an email concerning your router's administrative password

  • More information about router security and Frequently Asked Questions

  • IMPORTANT: From time-to-time, individuals send out emails pretending to be Verizon for the purposes of gathering passwords and other personal information. Verizon will not send you any email on this issue with a Web link that requests your password information or other sensitive data. The Web links we include in emails concerning this issue will only connect to additional sites where further information and updates may be found. If you receive an email that claims to be from Verizon on this security issue and it contains links that, when "clicked" ask for personal information or password data, do not provide that information.

    If you received an email advising that your router's administrative password is being changed

    To improve the security of the FiOS routers, where our review shows the use of certain default passwords (like "password1" or "admin1") in the router, and where we are able to do so, we are resetting the router administrative password to match the serial number of the router. The router "username" is not being changed.

    There is no action required on your part at this time. These password changes will not impact the use of your computer or your FiOS Internet Service, and will not change any of your personal network, web, or email settings. After the password change takes effect, you can log into the Verizon supplied router using the router serial number as the password.

    You can find your router's serial number on a label attached to the bottom or back of your router, as shown below.

    Verizon 9100EM Router Serial Number

    More information is included on our Frequently Asked Questions page.

    See also: Wireless Home Network Security
    Privacy SettingsAccept CookiesAccept Cookies Verizon 9100EM Router Serial Number SolutionDesc1=46178,46178,46150,46150;SolutionDesc2=46178,46150,46150,46141,46142;SeeAlsoLinks=44913
    Verizon SignIn Alerts

    Sign in


    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house


    My Verizon

    Support Tools

    Watch FiOS


    • Visual 411