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NE Voice Mail Upgrade Project As part of our ongoing commitment to provide quality service, Verizon will be moving voice mail service in Massachusetts to a new system over the next year. This move does not include residential FiOS Digital Voice customers.
When your area begins preparing for the upgrade, you will be notified by a message in your mailbox and a letter by U.S. Mail. You will receive another message in your mailbox before the upgrade to let you know when your new mailbox will be available.
After the upgrade, you will continue to use the same system access number, and all new messages you receive will be deposited in your new mailbox. You will still be able to access your old mailbox for 30 days by pressing  at the main menu of your new mailbox. Messages will be available until they are deleted following the normal schedule.
See the Frequently Asked Questions for additional details about this change.