Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

High Speed Internet

Connecting a Wii or Wii U game console to a wireless network
Before you begin: You’ll need your network's SSID, encryption type (WPA2, WPA or WEP), and encryption key. You can find this information in one of three ways:
  • Review the sticker on the back of your router or gateway. The sticker displays the SSID and encryption key information. By default, some routers and gateways are configured as WPA. You may have to choose WEP if the device you wish to connect is not accepting WPA mode.
     
  • Use In-Home Agent to view your settings: You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, go to the Networking tab and select Retrieve SSID and WEP/WPA key.
     
  • Log in to your router or gateway from a computer already connected to your wireless network. The instructions you follow depend on the type of router or gateway you use to connect to Verizon High Speed Internet.
Need additional help?

Wii product support is outside the normal Verizon Support boundaries, but additional information is available through:

1)Verizon Premium Technical Support

2)Verizon Forums

3)The manufacturer of your game console

To connect a Wii to your wireless home network:
  1. From the Wii console's Main Menu, click on the Wii button in the lower left corner.
     
  2. On the Settings screen, click Wii Settings.
     
  3. In the Wii System Settings, click the blue arrow on the right to reach the second screen of options,and then click the Internet button.
     
  4. Select Connection Settings.
     
  5. Select any connection labeled as None, and then select Wireless Connection.
     
  6. Select Search for an Access Point. The Wii console will search for nearby wireless connection points.
     
  7. Select OK to display a list of available access points and then select the access point that matches your router's SSID.
     
  8. If the connection appears locked, use the right arrow to go to Security Settings. Select WEP or WPA. Enter the encryption key from your wireless router. Click Confirm and then Save.
     
  9. Click Save then click OK to save your connection settings.
     
  10. Click OK again to start an automatic connection test. If the connection fails, refer to the manufacturer's support website or console documentation for further assistance.

To connect a Wii U to your wireless home network:
  1. From the Wii U Menu, click System Settings.
     
  2. Using the Left Stick, select the Internet icon and press the A Button.
     
  3. Select Connect to the Internet.
     
  4. The Wii U will search for available Wi-Fi networks in your area.
     
  5. Once the search completes, use the Right Stick to scroll up and down through the list of networks and select the name of your Wi-Fi network.
     
  6. If prompted, use the on-screen keyboard to enter your Wi-Fi network's security key (wireless password) and select "OK" when finished.
    • If you receive an error message stating The security key you entered is incorrect, the security key you entered was not a valid security key.

  7. The Wii U will now perform a connection test.
    • If the connect test fails, select OK to receive an error code and detailed information on why the connection test failed. You can use Nintendo's Error Code Lookup Tool to get information on resolving the error.
    .
     
  8. If the connection test is successful, select OK to continue.
     
  9. When asked if you would like to make this your default connection, select Set if you wish this to be your default connection or No if you do not.
     
  10. The Wii U will now ask you to perform an update, select "Update" to perform the system update, or select "Cancel" to skip this process.
    • Nintendo recommends performing the system update as this will ensure you have access to recently released applications and services.
 
See also: How can I tell what products are supported by Verizon?
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=46131,45669;SeeAlsoLinks=45669
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411