Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites


High Speed Internet

Connecting a third-party router to your home network Before you can connect a third-party router to your Verizon network, you must first change your Verizon modem, gateway, or router to bridge mode.  In bridge mode, the Verizon hardware becomes a pass-through device allowing your third party router to function properly.

Use the illustrations below to select the type of Verizon hardware you're using. The steps for changing the Verizon device to bridge mode vary according to the type of hardware you're using.

VersaLink 7500 gateway VersaLink 327W gateway
VersaLink 7500 gateway

VersaLink 327W gateway

Actiontec 704WG gatewayWestell 6100 modem
Actiontec 704WG gateway Westell 6100 modem

Privacy SettingsAccept CookiesAccept Cookies Actiontec 704WG gatewayVersaLink 7500 gatewayVersaLink 327W gatewayWestell 6100 modem SolutionDesc1=44108,44141,44136,44137
Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools