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Router Security Update Customer security is a top priority for Verizon. Due to increased security threats against routers, we are reviewing the administrative password protection for the High Speed Internet (HSI) router/modem that Verizon provides in connection with your HSI Service.
During this review, we found many instances where HSI modems/routers are not protected by a strong password - - where there is no password at all set up on the router or the password used is a generic, "default" password like "password." Verizon is encouraging all HSI customers to take steps to strengthen their router's security by establishing a strong, unique, administrative password.
If you know that your router uses a strong password that is not easy for others to guess , there is no action for you to take at this time. If you aren’t sure what password is set for your router or you want to change the password for your router, select the router/modem image below that matches what you have in your home for additional instructions.
IMPORTANT: From time-to-time, individuals send out emails pretending to be Verizon for the purposes of gathering passwords and other personal information. Verizon will not send you any email on this issue with a Web link that requests your password information or other sensitive data. The Web links we include in emails concerning this issue will only connect to additional sites where further information and updates may be found. If you receive an email that claims to be from Verizon on this security issue and it contains links that, when "clicked" ask for personal information or password data, do not provide that information.
More Information About Router Security and Frequently Asked Questions
We were recently made aware of an Internet router security issue. The potential risk raised by this security issue is greatest for routers that are not protected by a strong password - - this includes routers where no password is established as well as routers that use generic or default passwords, such as “password1.” For that reason, we are encouraging our customers to protect their HSI router with a strong password.
Why are generic passwords at risk?
See also: Wireless Home Network Security