Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Home

High Speed Internet

Are your High Speed Internet filters installed correctly? High Speed Internet filters block the signal from reaching your phone, fax, and other devices. If they are not installed correctly, you could experience noise and reduced phone service quality.

Review the filter installation instructions below to verify that your filters are installed correctly.
Install DSL Filters on:


Figure depicting filter installation on standard telephone
Standard Telephones
Figure depicting filter installation for modems and phone that share the same phone jack
Modems and
phones sharing the same jack
Figure depicting filter installation wall-mount phones
Wall-mount telephones
Figure depicting filter installation for connected phone devices
Connected phone devices
Don't install filters on:

Modems
Installing a filter on your modem
interferes with your DSL service.
Figure depicting not installing a filter on your modem

Empty phone jacks
Figure depicting not installing a filter on your modem


Other devices that need filters:
  • Cordless phones
  • Caller ID units
  • Answering machines
  • Fax machines
  • Dial-up modems
  • Satellite TV dialers
  • Meter readers
  • Monitored security systems that use the DSL phone line
If you need additional filters:
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=18050,18057,18058,18059;
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools