Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

High Speed Internet

Westell 6100 or 6110 modem lights When you experience connectivity issues, use the modem lights to determine what is wrong and how it can be solved. If the lights on your modem are not glowing steady green, take the following steps:

  • Read the chart below.
  • Refer to the documentation that came with your modem.
  • If you connected the USB cable to the modem, make sure you installed the Westell Utilities/USB driver software on your computer. Utilities and driver software for the Westell 6100 or 6110 modem are included on the installation CD.

LightStatusPossible Troubleshooting Solution
PowerSolid GreenThe modem power is on. Look at the other lights to troubleshoot connectivity issues.
No lightThe modem power is off. Check the power cord. Turn the modem on and try to reconnect.
EthernetSolid GreenThe link is established.
Flashing GreenThe modem is transmitting or receiving data.
No LightNo link between modem and Verizon Online.
USBSolid GreenThe link is established.
Flashing GreenThe modem is transmitting or receiving data.
No LightThe link is not established.
Slow Flashing GreenThe modem is turned on and attempting to connect.
Moderate Flashing GreenThe modem is turned on, is attempting to connect, and is verifying your user information.
DSLSteady GreenThe connection between the modem and your system is established.
RedWhile the modem powers up and tests its connection, the light stays on for about 20 seconds. If the light stays on longer than that or starts flashing, this indicates that the modem test has failed. Troubleshoot the connection issue.
Blinking RedThe modem failed the power-up test. Turn the modem off for 45 seconds, then turn it back on. Next, try to re-connect.
Solid AmberThe modem is in safe boot mode.
OffThe modem power is off. After checking the power supply, turn the modem off for 45 seconds, then turn it back on. Next, try to re-connect.
InternetSolid GreenInternet connection is established.
RedNo Internet connection is established. Verify that all lines and filters are properly connected, and then power cycle your modem (turn the modem off for 45 seconds, then turn it back on). Try to re-connect.
See also: Troubleshooting the Westell 6100 Dual Connect Modem
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=18042,23519;;SeeAlsoLinks=17788
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411