Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

High Speed Internet

Hissing or noise on the telephone line If noise or hissing on your phone line wasn't there before you installed DSL, you probably forgot to install a DSL filter on one of the devices that shares the phone line.

  1. Make sure all phones and other devices have DSL filters attached.

    Note: If you have more than one phone line coming into your home, make sure each phone line has a DSL filter. It doesn't matter that you may only have your modem connected to one of the lines, or that you have two different phone numbers and accounts.

  2. Check that the line side of the DSL filter is plugged into the phone jack and the phone side of the DSL filter is plugged into the phone or other equipment.

  3. Figure depicting filter installation on standard telephone
    DSL filter installation on standard telephones

  4. Make sure the modem is not connected to a DSL filter.


  5. Plug the modem directly into a phone jack so the jack is not shared with another phone or device.


  6. Plug the modem into another available phone jack, if possible. If the hiss or background noise is gone, replace the phone jack where you originally connected your modem.


  7. Disconnect all phones and devices in your home except for one phone and the modem.


    • If the hissing or background noise persists, switch out the phone.
    • If the hissing and background noise is gone, the problem is probably in one of the devices or the DSL filter for a device. Plug in the phones and devices one-at-a-time and check for noise on the phone after each device is connected until you have isolated the problem device.
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=17992;
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411