Verizon Support
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

Phone

  • Print
  • How to Use Call Waiting/Cancel Call Waiting Call Waiting notifies you when someone is calling you while you are on another call. Cancel Call Waiting temporarily cancels or deactivates Call Waiting before placing a call, using the Internet, or sending a fax. Picking up the second call
    1. You will hear a Call Waiting/Cancel Call Waiting tone during a call.
      The person calling you will hear a normal ring until you answer.


    2. Inform your first caller that you have another call.


    3. Press and then release your phone's receiver, Flash or Recall button to put the first caller on hold.
      You are automatically connected to the second caller.


    If you hang up when you hear the Call Waiting/Cancel Call Waiting tone, your phone will ring.

    You can ignore the second call if you do not want to be interrupted. One reminder tone will signal you ten seconds later.

    If the first caller hangs up, you will be automatically connected to the second caller within two seconds.
    Returning to the first call from the second call
    1. Press and then release your phone's receiver, Flash, or Recall button to put the second caller on hold.
      You are automatically connected to the first caller.


    2. Repeat step 1 to alternate between the two calls.
    Cancel Call Waiting You can cancel Call Waiting for the duration of one call. When you complete your call and hang up, Call Waiting is reactivated automatically.

    1. Lift your telephone's receiver and listen for the dial tone.


    2. Press *7 0 to temporarily cancel Call Waiting.
      Dial 1170 on rotary or pulse-dialing phones.


    3. Listen for three tones followed by a normal dial tone.


    4. Dial the number you want to call.


    In some areas, you can only use Cancel Call Waiting before placing a call. In other areas, if you also subscribe to Three-Way Calling, you can use Cancel Call Waiting during a call.

    If you use your telephone lines for your Internet service or fax machine, you must cancel Call Waiting before using these services. The Call Waiting tones will interrupt a data transmission.

    Instructions for FiOS Digital Voice Calling Features


    See also: Related Call Waiting/Cancel Call Waiting topics
    Related Call Waiting ID topics
    Related Three-Way Calling topics
    Related Talking Call Waiting topics
    Additional Calling Features
    SolutionDesc4=22215,46670;;SeeAlsoLinks=22176,22158,22214,22168,22104
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

     

    My Verizon

    Support Tools

    Watch FiOS

    Trending

    • Visual 411