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  • Home Voice Mail - Reviewing Messages Note Instructions for FiOS Digital Voice Calling Features are available here.

    After dialing into your mailbox, press 1 from the Home Voice Mail Main Menu to review your messages.

    Note If you are unable to open your Home Voice Mail, make sure that you have the correct password. If not, you can reset your Home Voice Mail password online.

    Options before you review your messages Before the system plays a message, it plays the time and date the message was received and the caller's recorded name (if a Verizon Voice Mail subscriber) or phone number (if not a subscriber). You can press 1 to skip the caller information and immediately listen to the recorded message.

    To turn off the playing of the caller's name or number at the Main Menu
    1. Press 4 for Personal Options.


    2. Press 6 to enable or disable the playing of the sender's Caller ID.


    3. Press 1 to turn this feature on or off.
    Options during message review While listening to your messages, you have the following options:
    • Repeat - Press 1 to repeat the entire current message.


    • Save - Press 2 to save the current message and play the next message in your mailbox.


    • Erase - Press 3 to remove the current message and play the next message in your mailbox.


    • Slower - Press 4 to play the current message at a slower rate of speed.


    • Louder - Press 5 to play the current message at a higher volume.


    • Faster - Press 6 to play the current message at a faster pace.


    • Skip back - Press 7 to rewind current message by five second intervals.


    • Pause - Press 8 to pause the current message for ten seconds.


    • Skip ahead - Press 9 to fast-forward the current message by five second intervals.


    • Softer - Press 0 to play the current message at a lower volume.


    • Skip message - Press # to advance to the end of the message.


    • Return to Main Menu - Press star to return to the Home Voice Mail Main Menu.
    Options after message review After you listen to your messages, you have the following options:
    • Repeat - Press 1 to repeat the entire current message.


    • Save - Press 2 to save the current message and play the next message in your mailbox.


    • Erase - Press 3 to remove the current message and play the next message in your mailbox.


    • Reply - Press 4 to record and send a reply to the person who sent the current message.


    • Forward - Press 5 to forward a copy of the current message (For Deluxe and OnePoint Voice Mail only).


    • Envelope Information - Press 6 to repeat the time and date the message was received and the callers name or number.


    • More Options - Press 0 to hear a description of these options.


    • Skip Message - Press # to advance to the next message and save the current message as new.


    • Main Menu - Press * to return to the Main Menu.
    Additional information
    • If you accidentally erase a message, do not hang up. Instead, listen to your messages again by pressing 1. When you get to the message that was erased, press 2 to save it.


    • You can repeat a message as often as you want, but you must either erase, save, or skip each message before you can hear the next one.


    • Messages are held for a maximum of 30 days. Saving a message does not extend the maximum; however, if you have Deluxe or OnePoint Voice Mail you can forward a saved message to yourself and then save it for another 30 days. (Deluxe or OnePoint Voice Mail may not be available in all areas.)


    • If you exit Home Voice Mail by pressing * until you are disconnected, you will be told if new messages have arrived while you were using your mailbox.


    See also: Related Home Voice Mail topics
    Additional Calling Features
    Instructions for FiOS Digital Voice Calling Features
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