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  • Determine Your Verizon Connection - a NID or an ONT The Verizon box, usually located on the outside wall of your house, is either a NID (Network Interface Device) or an ONT (Optical Network Terminal). The box is where the Verizon telephone network connects to your house. FiOS versus copper wiring A NID is used with copper-wire phone lines while an ONT is used with Verizon FiOS fiber optic service. NID - copper-wire phone lines If the box on the outside wall of your house looks like the picture below, you have a NID.

    Click to Enlarge

    Your next step is to complete the test procedure for a NID to determine if the phone problem is with the inside wiring.
    ONT - fiber optics phone lines If the box on the outside wall of your home looks like the picture below, you have an ONT.

    Click to Enlarge

    Your next step is to check the Battery Back-Up unit* of the ONT, then determine if the ONT has power.

    If the Battery Back-Up unit contains an active battery is operating normally and the ONT is powered correctly, complete the test procedure for an ONT to determine if the phone problem is with the inside wiring.

    FiOS Phone Service may not be available in all areas.

    *Important Note The Battery Back-Up Unit is designed to use a 12-Volt 7.2 Ah SLA (Sealed Lead Acid) battery. Use of a different battery type is not recommended since other battery types may impact the performance of your FiOS services. Verizon is not responsible for damages which result from use of an improper battery. Batteries may be obtained at verizon.com/fiosaccessories or at a third party retail vendor.


    See also: Related Troubleshooting Procedures topics
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