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Set-Top Box software updates

A recent change to your FIOS TV service requires that software updates be delivered to your Set-Top Box(es) so the new services are available to you. 


These software updates are automatic except in the case where a Set-Top Box is turned off or disconnected. Follow the steps below to ensure all Set-Top Boxes at your location are updated to include your new services.


Get Set-Top Box software updates

  1. Check that all your Set-Top Boxes are connected and turned on.

  2. Once the Set-Top Boxes are turned on, wait for approximately 20 minutes.  During this time the Set-Top Boxes will be detected and required software updates will be delivered.

  3. Your new services should now be available on all your Set-Top Boxes. 

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