Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites



My Remote won't work with my Set-Top Box If you have the Scientific-Atlanta AT8550 AllTouch Remote, you may need to re-program it to work with your Motorola set-top box.
  1. Press and hold the Select and CBL buttons until all of the mode buttons blink twice.

  2. Enter 0008 on the numeric keypad of your remote.

    All the mode keys will blink twice to indicate that the code was accepted.

  3. Point the remote at the set-top box and press the Power button to test the device.

    Your set-top box should turn on or off accordingly.

Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools