• RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • View and pay bills, send email, get
    rewards and discounts, and more.

 
  • Services    
    Internet

    FiOS Internet

    High Speed Internet

    What's the Difference?

    TV

    FiOS TV

    DIRECTV

    What's the Difference?


    Existing Customer? Add/Change Services

    Special Offers
    image of laptop
    I want to order online to
    get a better price.
    See available offers ›
    Which Verizon services are
    available at my address.


     
    You'll always find the best price on
    Verizon Products online.
  • HIDDEN    
  • My Bill

    Enroll In Paper Free Billing

    My Applications
    I Want To...

    Change My Billing Address

    My Business Account
    Streamlined tools to help my business grow.
    Learn more
  • Support    
    Product & Device Help

    QuickGuides

    Phone

    Internet

    TV

    My Applications

    Account Help

    Check Order Status

    Add/Change Services

    View Repair Request Status

    Moving?

    Search Support

Sign in

for personalized support

FiOS Internet

Top Help Questions with FiOS Internet

  Connection Problems  cog  

 

Solve common connection issues

I have no connection

Slow connection

My connection is “off” and “on"

 

I'm experiencing a service outage   

 
  Email cog  

Learn about the features and functionality of your email account.

 

Most popular topics:

Login to Verizon Online Email

My Email is not working

User name and password

Email Settings


  Set up & Install cog  

Review instructions for setting up your FiOS Internet routers and home network.

 

Most popular topics:

Learn more about FiOS Internet

Prepare for FiOS Internet installation

Set up your wireless router

Add a computer to your home network

 
  Security cog  

Protect your computer from virus attacks, learn how to protect your children and your identifty online.

 

Most popular topics:

Verizon Internet Security Suite (VISS)

Spam is overloading my account

Virus protection


  Routers & Connected Devices cog  

Fix your router:

Verizon 9100EM and 9100VM

Verizon MI424WR

Actiontec RI408

Actiontec MI424WR

D-Link DI624 

Add devices to your wireless network

Netbooks | Game console | iPhone and iPod Touch

 
  Home Networking cog  

Learn setting up and troubleshooting your Home Network.

 

Most popular topics:

Introduction to Home Networking

Keep your Network secure

Set up your Wireless Home Network

Set up your Wired Home Network


  Sign-in Help cog  

You'll use your Verizon Online User name and password to access My Verizon features and Verizon Online Email.

 

Most popular topics:

Forgot your User name and Password?

Login to Verizon Online Email

Login to My Verizon

 
  Billing & Account Tools cog  

Learn about the My Verizon account tools available to you.

 

Solve common billing and payment issues

 

Most popular topics:

Account Management tools

Billing tools

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

Verizon Small Business
  • My Business Account
  • Get My Small Biz Rewards
  • Browse Discount Programs
  • Explore My Community
  • Access My e-Learning
  • Learn More