• RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • View and pay bills, send email, get
    rewards and discounts, and more.

 
  • Services    
    Internet

    FiOS Internet

    High Speed Internet

    What's the Difference?

    TV

    FiOS TV

    DIRECTV

    What's the Difference?


    Existing Customer? Add/Change Services

    Special Offers
    image of laptop
    I want to order online to
    get a better price.
    See available offers ›
    Which Verizon services are
    available at my address.


     
    You'll always find the best price on
    Verizon Products online.
  • HIDDEN    
  • My Bill

    Enroll In Paper Free Billing

    My Applications
    I Want To...

    Change My Billing Address

    My Business Account
    Streamlined tools to help my business grow.
    Learn more
  • Support    
    Product & Device Help

    QuickGuides

    Phone

    Internet

    TV

    My Applications

    Account Help

    Check Order Status

    Add/Change Services

    View Repair Request Status

    Moving?

    Search Support"

Sign in

for personalized support

FiOS Internet

Top FiOS Internet Troubleshooting Solutions

  Top Help Questions cog  

Review solutions for common Verizon Online issues.

Most popular topics: 

Solve common connection issues

I'm experiencing a service outage

My email is not working

Solve common billing and payment issues

Using MyFiOS App

 
  Email EMAIL ICON  

Review solutions for common email issues with Verizon Online Email or email software.

 

Most popular topics:

My email is not working

I can view email in email software but not on the Web

My emails are deleting automatically


  Routers & Connected Devices cog  

Troubleshoot your FiOS Internet router and devices connected to your home network. 

 

I need help with my router
 

Connect other devices to my home network: Netbooks | Game console iPhone or iPOD Touch

 
  Home Networking cog  

Review home network setup instructions and learn how to keep your network secure. 

 

Most popular topics:

Wireless home network setup

Wired home network setup

I need my network security settings


  Security Troubleshooting  

Review solutions for keeping your computer and identity secure while online.

 

Most popular topics:

Verizon Internet Security Suite (VISS)

I need my network security settings

People received email I didn't send
 

 
 
     
PageIntroText=47596,47605;;PageIntroText1=16302,15075,16309,16318,15207,16236,15243,15759,23211,15449,15495,15558,15447,15075,22801,16195,16236,16306,34982,44111,44913,16109,15208,16182,16186,16183

Ask the Verizon Community questions like this:

My connection is dropping out a lot.
Can anyone help?

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

Verizon Small Business
  • My Business Account
  • Get My Small Biz Rewards
  • Browse Discount Programs
  • Explore My Community
  • Access My E-Learning
  • Learn More