Alternate Billing Formats

To assist Verizon customers with visual and other impairments, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:

  • Braille
  • Large print format
  • Audio CD
  • CD-ROM

It may take 1 to 2 bill cycles to receive your first bill in alternate format. During this time, you will continue to receive your bill and remit slip in the standard format.


To request materials in alternate media formats:

For Verizon Wireless Customers

Verizon Wireless National Accessibility
Customer Service Center
8 am to 9 pm EST, Monday - Friday
1.888.262.1999 or *611 from your wireless phone

For Verizon Fios & Traditional Phone Customers

Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: