Hearing aid compatibility

Accessibility

When wireless devices are used near hearing aid devices, users may experience audible interference. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate.
 

New technologies

Devices with new technologies may not yet be tested for hearing aid compatibility. Those devices will be labeled with the following information.

“This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider about its return and exchange policies and for information on hearing aid compatibility."


HAC ratings

M-Rating: The M-rating determines the Radio Frequency emissions level and signal quality of a phone. Phones with a higher M-rating have a lower RF emissions level and a higher signal quality.

  • The hearing aid must be in microphone mode in order to replicate the mode that was used to achieve the rating.
  • The phone's M-rating, along with the hearing aids M-rating, assists customers in finding a phone that works best for them.
  • It is recommended that the rating of the 2 devices (hearing aid and phone) add up to at least a 5.

T-Rating: A Telecoil is a small device built into some hearing aids that allow for a better experience when using a telephone or listening device. Not all hearing aids or listening devices have a Telecoil.

  • The Telecoil on a hearing aid is switched to the T position, or a button on the hearing aid is pushed to select the Telecoil setting.
  • The Telecoil gathers magnetic fields generated by telephones and converts these fields into sound.

Telecoil is particularly useful for telephone communication because it permits the volume control of a hearing aid to be turned up without creating feedback or whistling. Background noise can be reduced, especially when using devices in noisy places.


Try, before you buy.

It is best to try several handsets before you buy one in order to find the best match with your hearing aid. All Verizon Wireless stores have M-rated and T-rated handsets available for you to try in the store. Please visit the Verizon Wireless store locator to find a store near you.


Hearing aid compatible devices

Below is a list of hearing aid compatible devices and their HAC ratings offered by Verizon Wireless.


SmartPhones
 

 Brand

Smartphones

HAC rating

Apple

iPhone SE

M3/T4

iPhone 6s

M3/T4

iPhone 6s Plus

M3/T4

iPhone 6

M3/T4

iPhone 6 Plus

M3/T4

iPhone 5s

M3/T4

Samsung

Galaxy S7

M4/T3

Galaxy S7 edge

M4/T3

Galaxy Note5

M4/T3

Galaxy Core Prime

M4/T3

Galaxy S6

M4/T3 for CDMA/LTE/GSM/UMTS air interfaces

Galaxy S5

 M3/T3 for CDMA/LTE air interfaces

Motorola

Droid Turbo 2-Designed by You

M4/T4

Droid MAXX 2

M3/T3

Droid Turbo 2

M4/T4

Droid Turbo in Ballistic Nylon

M4/T3 for CDMA/LTE/GSM/UMTS air interfaces

Droid Turbo

M4/T3 for CDMA/LTE/GSM/UMTS air interfaces

Droid Mini

M3/T4 for CDMA/LTE

BlackBerry

BlackBerryPRIV

M3/T4

 

HTC Desire 626

M4/T4

HTC One M9

M4/T4 for CDMA/LTE/GSM/UMTS air interfaces

HTC Desire 526

M4/T3

HTC Desire 612

M4/T3

LG

LG Lancet for Android

M3/T4

LG V10

M4/T4

LG G5

M3/T3

LG G Vista

M4/T4

LG Lancet

M3/T3

LG G4

M3/T4

Kyocera

Brigadier

M3/T4

Microsoft

Lumia 735

M4/T3

BlackBerry

BlackBerry Classic

M3/T4

BlackBerry Classic Non Camera

M3/T4

 


Basic phones

 

 Brand

Basic Phones

HAC Rating

LG

 

 

 

 

LG Revere3

M4/T4

LG Cosmos 3

N/A

LG Extravert 2

M4/T4

LG Terra

M4/T4

LG Exalt 2

M4/T4

Kyocera

 

Kyocera DuraXV Plus

M4/T4

Kyocera Dura XV Plus Non Camera

M4/T4

Samsung

Samsung Convoy 4

M3/T4

Samsung Convoy 3

M4/T4

Samsung Convoy 3-Non Camera

M4/T4

 

TTY - Text Telephone

Verizon Wireless’ digital network supports TTY-compatible devices. TTY (text telephone) is a telecommunications device that allows people who are deaf, hard of hearing or have speech or language disabilities to communicate by telephone.

Please note that not all digital wireless phones are TTY-compatible.  Please consult the device’s user guide to verify it is TTY compatible. Visit Verizon Wireless Support section for how to use the device TTY settings.

 

Need more help?

Contact the Verizon Wireless National Accessibility
Customer Service Center

8 am to 9 pm EST, Monday - Friday
1.888.262.1999 or *611 from your wireless phone



 

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