Resources

Accessibility

With the advances of adaptive technologies and trend toward progressive legislation, customers with disabilities now have many resources available:
 

Government telecom resources


Association resources


TTY/Telephone device vendors

Need more help?

Contact the Verizon Wireless National Accessibility
Customer Service Center

8 am to 9 pm EST, Monday - Friday
1.888.262.1999 or *611 from your wireless phone


Quick reference numbers

The following services are available by dialing the keys on your handset:

Dial

Service

411

Directory Assistance

#225 or #BAL

Customer access to balance information

#4673 or #HOPE

National Domestic Violence Hotline

#646 or #MIN

Verifications of minutes used

#7623 or #ROAD

Roadside Assistance

#738

Prepay voicemail retrieval

*228

Over the air programming

*86

Voicemail retrieval (Not used for Prepay)

911

Emergency

611

Technical Support

 

Note: Some numbers may not be available while roaming.