Call Center

Our call centers are at the heart of our customer service operations, with locations throughout the US. Our high-energy teams are adaptable, eager to learn, and able to explain complex topics to customers in a simple way.

Call center jobs are demanding but fun, fast-paced but nurturing. Come experience the opportunities our call centers offer.

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Featured jobs

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Customer service representatives and technical support specialists

Customer service representatives provide answers to common questions about our products and services. Tech support specialists answer these questions too, but they also troubleshoot complicated technical inquiries—offering comprehensive support in a timely manner. These positions involve rigorous training, advanced tools and knowledge about complex technical issues. Tech support specialists are critical thinkers who help create customer loyalty, following up on issues when appropriate.

Customer Service Representatives

Technical Support Specialists


Why pursue a career in our call center?

Award winning training for Technical Support Specialists

Award-winning training for technical support specialists

After being a regular on Training Magazine’s Top 125 employers list and Top 10 Hall of Fame, our “Tech University” training course was selected as the No. 2 Outstanding Training Initiative for 2015.

Pick up, it’s your career calling.

Tiana Jones doesn’t follow a script with customers. Instead she wants to have a conversation with a little give and take. Watch her explain how she conveys warmth, sincerity and solutions to our customers.


Take a look inside Verizon’s call centers.

Discover the perks of working in one of our modern, amenity-rich call centers.

A sneak peek of our fiber solution center

Get a look inside our Pittsburgh Fiber Solution Center’s learning lab. The center also features rooms with massage chairs to unwind between sessions. Work has never looked so cool.

Verizon center for customers with disability

The Verizon Center for Customers with Disabilities offers support solutions for those with special needs. This service is the first in the telecommunications industry.


Proud call center employees

Our employees take pride in making technology more accessible to customers. From troubleshooting to offering tech tips, our call center employees get satisfaction from helping customers live, work and play better, every day.

Verizon coworkers
Teresa receives her degree thanks to Verizon's Tuition Assistance Program
Filling backpacks with school supplies for children
Verizon corporate challenge in NJ
Verizon customer service rep at Little Rock Call Center
Illinois & Wisconsin Leadership selfie
Employees at the Verizon 5K
Rocking out with the boss
Verizon coworkers
Teresa receives her degree thanks to Verizon's Tuition Assistance Program
Filling backpacks with school supplies for children
Verizon corporate challenge in NJ
Verizon customer service rep at Little Rock Call Center
Illinois & Wisconsin Leadership selfie
Employees at the Verizon 5K
Rocking out with the boss

 

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