Our call centers are at the heart of our customer service operations, with locations throughout the US. Our high-energy teams are adaptable, eager to learn, and able to explain complex topics to customers in a simple way.
Call center jobs are demanding but fun, fast-paced but nurturing. Come experience the opportunities our call centers offer.
Customer service representatives and technical support specialists
Customer service representatives provide answers to common questions about our products and services. Tech support specialists answer these questions too, but they also troubleshoot complicated technical inquiries—offering comprehensive support in a timely manner. These positions involve rigorous training, advanced tools and knowledge about complex technical issues. Tech support specialists are critical thinkers who help create customer loyalty, following up on issues when appropriate.
Why pursue a career in our call center?
Award-winning training for technical support specialists
After being a regular on Training Magazine’s Top 125 employers list and Top 10 Hall of Fame, our “Tech University” training course was selected as the No. 2 Outstanding Training Initiative for 2015.
Pick up, it’s your career calling.
Tiana Jones doesn’t follow a script with customers. Instead she wants to have a conversation with a little give and take. Watch her explain how she conveys warmth, sincerity and solutions to our customers.
Take a look inside Verizon’s call centers.
Discover the perks of working in one of our modern, amenity-rich call centers.
A sneak peek of our fiber solution center
Get a look inside our Pittsburgh Fiber Solution Center’s learning lab. The center also features rooms with massage chairs to unwind between sessions. Work has never looked so cool.
Verizon center for customers with disability
The Verizon Center for Customers with Disabilities offers support solutions for those with special needs. This service is the first in the telecommunications industry.
Proud call center employees
Our employees take pride in making technology more accessible to customers. From troubleshooting to offering tech tips, our call center employees get satisfaction from helping customers live, work and play better, every day.