Customer Service Jobs

You’re a good listener and problem-solver and love helping people. On the Customer Service team at Verizon, you can combine these natural strengths with your tech-savvy skills to deliver innovative, individualized solutions that meet customers’ ever-changing needs. We take pride in helping people feel empowered to use their personal technology to the fullest potential every day, all while ensuring a world-class customer experience. It’s our customer-first culture that sets us apart.

 

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Featured Customer Service Job Opportunities

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Call Centers: At the Heart of our Customer Service Operations
 

If you’re looking for a fun, fast-paced, nurturing environment where you have the opportunity to grow your career, we’re looking for high-energy people eager to provide world-class solutions for our customers.

Our Call Centers are at the heart of our Customer Service operations. They play a key role in keeping us connected to our valued customers.

Answering a high volume of customer calls, you’ll troubleshoot issues quickly and efficiently to provide outstanding technical support and solutions, ensuring that our customers are getting the most out of our products and services. Your ability to listen attentively, build trust and respond quickly to their concerns makes a meaningful difference in our customers’ lives.



Secrets From our Customer Service Recruiters

  • Secrets form Michele Brookshire

    Secrets From a Customer Service Recruiter: Michele Brookshire

    Impress Michele Brookshire, Verizon talent acquisition specialist, with your passion, positive attitude and people skills.

  • Secrets from Jonathan Rodarte

    Secrets From a Customer Service Recruiter: Jonathan Rodarte

    Jonathan Rodarte, Verizon's talent acquisition specialist, is always on the lookout for forward-thinkers who want to learn and grow with Verizon.

  • Secrets from Jean Victomar

    Secrets From a Customer Service Recruiter: Jean Victomar

    We’ve uncovered some recruiting secrets that will help you stand out from the crowd when pursuing a customer service career with Verizon.

  • Secrets from Diane Marie Spohn

    Secrets From a Customer Service Recruiter: Diane Marie Spohn

    Diane Marie Spohn, Verizon's talent acquisition specialists, shares some tips for demonstrating your know-how in a customer service job at Verizon.



Discover Customer Service at Verizon

Training the best to be even better

TRAINING THE BEST TO BE EVEN BETTER

Training Magazine named Verizon’s “Tech University – Deductive Reasoning” as the No. 2 Outstanding Training Initiative for 2015. The course is geared towards technical support teams for wireless customers.

PICK UP. IT'S YOUR CAREER CALLING.

"Let's not follow a script. Let's have a conversation." Our customer service team has the know-how on the latest technology. They're here to share that knowledge with customers and provide solutions.

6 things never told about working in customer service

6 THINGS NO ONE EVER TOLD YOU ABOUT WORKING IN CUSTOMER SERVICE

If you’re in the dark about what Verizon Customer Service careers are all about -- having a purpose; opportunity; the satisfaction of achieving tangible, meaningful results -- let us fill you in.

VERIZON CENTER FOR CUSTOMERS WITH DISABILITY

The Verizon Center for Customers with Disabilities offers support solutions for those with special needs. This service is the first in the telecommunications industry.

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