Customer Service Jobs

We’re looking for high-energy people who genuinely want to help customers use their technology efficiently. Our call centers and retail stores offer lively work environments where your career has a well-defined path for advancement and growth.

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Featured jobs

In-store and call center careers

Our customer service representatives are located in retail stores and call centers. Choose a work environment that best fits your personality and expertise.



Why choose customer service at Verizon?


  • Training Magazine's Top 10 Hall of Fame training course selected no. 2 Outstanding Training Initiative for 2015

  • Establish a game plan and goals to meet that day. - Andy Dang

  • If I have a quesion, I go straight to my director and ask the question. -Tiana Jones

  • representatives who didn't come from a call center background become some of the most successful reps. - Eugene Wilson

A look inside customer service

It takes the right person to excel in customer service. Hear from our very own representatives to understand the roles, rewards and responsibilities of a career in customer service.

You can handle customer service

You can handle a career in customer service.

We’re looking for a few good customer service reps and they can be hard to find. Do you have the special skillset we need?

What no one Told you about working in Customer Service

6 things no one ever told you about working in customer service.

If you’re in the dark about what Verizon Customer Service careers are all about, let us fill you in.

Secrets from a customer service recruiter

Ready to join our team? Before applying, check out the secrets our customer service recruiters have shared to help you stand out.

  • Secrets form Michele Brookshire

    Secrets from a customer service recruiter: Michele Brookshire

    Impress Michele Brookshire, Verizon talent acquisition specialist, with your passion, positive attitude and people skills.

  • Secrets from Jonathan Rodarte

    Secrets from a customer service recruiter: Jonathan Rodarte

    Jonathan Rodarte, Verizon's talent acquisition specialist, is always on the lookout for forward-thinkers who want to learn and grow with Verizon.

  • Secrets from Jean Victomar

    Secrets from a customer service recruiter: Jean Victomar

    We’ve uncovered some recruiting secrets that will help you stand out from the crowd when pursuing a customer service career with Verizon.

  • Secrets from Diane Marie Spohn

    Secrets from a customer service recruiter: Diane Marie Spohn

    Diane Marie Spohn, Verizon's talent acquisition specialists, shares some tips for demonstrating your know-how in a customer service job at Verizon.