Customer Information

 

At Verizon DC, we want our customers to be connected through our advanced technologies without a lot of hassle and confusion.

In this section, you'll find the necessary information to make educated choices about your communications services.


 

CONSUMER ALERTS:


Illegal Entry

It has been reported that unknown individuals, posing as Verizon employees, have been attempting to enter the homes of D.C. residents under the guise of performing a "systems check" on FiOS or another Verizon service. It is a scam.

Please be advised that Verizon does not make unscheduled or unannounced day or nighttime visits to customer locations.

Additionally, anyone claiming to work for us should be able to produce a Verizon photo ID, which you should ask to see.

Anyone who has experienced suspicious activities like this should call Verizon’s 24 x 7 Security Control Center at 1-800-997-3287.

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New Phishing Scam Targets Verizon Online Customers

An Internet scam is claiming that Verizon customers have been given a large discount and attempts to lure customers to a fraudulent website to input personal information and/or download virus-infected programs.

To view samples of these fraudulent e-mails, visit http://vz.to/HFX1rF

Verizon will never ask for personal or account information by email.

If you receive an email similar to the one below (the content may vary slightly), you should DELETE IT IMMEDIATELY.

Anyone who has experienced suspicious activities like this should call Verizon’s 24 x 7 Security Control Center at 1-800-997-3287.

DO NOT:
Respond to the email in any way
Click any links
Open any attachments
Provide any data to any websites mentioned