Emergency Preparedness Tips and Verizon Service FAQs


What should I do to prepare for a severe weather event or other emergency?

Verizon prepares year-round for natural disasters and other emergencies to provide customers with reliable phone, Internet and TV service so they can keep their businesses open, stay in touch with family and friends, and check the latest weather conditions on their TVs, PCs, tablets or smartphones.

Just as Verizon focuses on providing reliable service to our customers, you too can take steps to make sure you are prepared in the event of a natural disaster.

Prepare an emergency kit.

Since it is impossible to predict exactly when the next natural disaster will strike, it is wise to have an emergency kit on hand. The following are essential items in any emergency kit:

  • Battery-powered radio
  • Flashlights and extra fresh batteries
  • First-aid kit
  • Bottled water and an adequate supply of non-perishable food
  • Non-electric can opener
  • Extra blankets and sleeping bags
  • Adequate supply of prescription medication
  • Adequate supply of cash

For Small Business Customers there are additional steps business owners or managers will want to take:

  • Back up your archives and documents, including critical business data, stored on your computers. Verizon’s Online Backup & Sharing will allow any small-business owner to back up these important files to secure remote servers that only the user can access from anywhere with an Internet connection, including via a smartphone.

  • Update the “Contact Us” page on your website to include an email address.

  • Add sign-up forms to your website and other social media platforms to capture contact information for your customers. This will allow you to communicate with them in case you have to temporarily close your business.




Are You Ready for a Natural Disaster?


Replacing Your FiOS Backup Battery


Disaster Proof Your Small Business


Know your community's emergency evacuation route.

Make sure you know how to shut off utilities such as gas, electricity and water.

Check your communications emergency power supplies.

Many of today's communications devices and services rely on commercial power to deliver service to the customer. These devices include tablets, smartphones and Verizon's FiOS optical network terminal, which connects the fiber-optic line to a customer's home or business. In preparing for an impending storm or other natural disaster, customers should fully charge any device they plan on using to communicate with their relatives and friends. The FiOS battery is automatically charged by the system; customers do not need to do anything. As part of their advance preparation, customers should have car chargers, solar chargers or manual crank charging devices (often included on emergency radios) readily accessible. In addition, FiOS customers should consider purchasing a spare FiOS battery, which are available at: https://fios.asurion.com/ or by calling 1-800-VERIZON (1-800-837-4966).


How do I report damaged Verizon equipment and/or service-related issues?

Residential customers can contact Verizon online at www.verizon.com/outage using any internet enabled computer, tablet or smartphone or call 1-800-VERIZON (1-800-837-4966) to report any service-related issue. Business customers should contact their regular customer service centers or account teams as needed. Small business customers also can visit www.verizon.com/bizoutage.  

If you have damaged equipment, you should call 1-800-VERIZON (1-800-837-4966). We will repair or replace any Verizon equipment damaged due to weather events at no charge to you.


How do I report downed telephone lines or poles in my area?

Call 1-800-VERIZON (1-800-837-4966), or visit www.verizon.com/outage. For your safety, do not touch or move any downed line, as it could be a power (electric) line and potentially dangerous.


How can I get information regarding Verizon’s restoral efforts after a severe weather event?

Please check www.verizon.com/outage for updates on service restoral after severe weather events or other emergencies.


How can I use smartphones to help prepare for emergencies and stay connected?

By turning your smartphones into emergency-ready devices, you can proactively prepare to protect yourself and your family in case of a disaster or emergency. Please check http://news.verizonwireless.com/Emergency/Consumer_Tips.html for tips on how to take care of your wireless devices, stay connected and informed.