Every hour of the day, New York residents and businesses rely on the Verizon network to carry voice, data and, increasingly, video communications.We want our customers to be connected through our advanced technologies without a lot of hassle and confusion.

In this section, you'll find some information to help you make the most of your communications services.



For questions about your Verizon service or bill, please call our customer service team.  

1-800-VERIZON  (1-800-837-4966) 



For customer service and technical support online, please visit https://www.verizon.com/support/residential/index.htm.





Apps to Block Texting While Driving

Distracted driving can take many forms. One way you can ensure driver, passenger and bystander safety is by not texting while driving. These apps can help. [ Learn More ]



Verizon Means Business: Upgrades FiOS Small-Business Customers' Upload Speeds at No Cost

Starting September 22, 2014, existing and new Verizon FiOS Internet small-business customers will begin to receive SpeedMatch, which provides matching upload and download speeds, making it easier, faster and more productive to conduct business. [ Learn More ]



Tips For Setting Guidelines For Internet Safety In Your Home

Controlling the apps and TV shows your kids consume does not control natural curiosity and instinct, but rather helps introduce kids to multimedia and technology responsibly. So how do you allow your child to explore the Internet in a way that’s safe? [ Learn More ]



New Phishing Scam Targets Verizon Online Customers

An Internet scam is claiming that Verizon customers have been given a large discount and attempts to lure customers to a fraudulent website to input personal information and/or download virus-infected programs.

To view samples of these fraudulent e-mails, visit http://vz.to/HFX1rF

Verizon will never ask for personal or account information by email.

If you receive an email similar to the one below (the content may vary slightly), you should DELETE IT IMMEDIATELY.

Anyone who has experienced suspicious activities like this should call Verizon’s 24 x 7 Security Control Center at 1-800-997-3287.

Respond to the email in any way
Click any links
Open any attachments
Provide any data to any websites mentioned





Understanding Your Paper Bill

Watch this video to get an overview of the Verizon Wireless paper bill, and get a better understanding of what all of the information means.

Be Prepared for Bad Weather

The Red Cross, FEMA and Verizon Stress the Importance of Disaster Preparedness and having an emergency communications plan in place.

Emergency Preparedness Tips and Verizon Service FAQs

Verizon Wireless Emergency Information Center

Maryland Emergency Management Agency

Replacing Your FiOS Back Up Battery


[ Learn more ]



Wireless Workshops

Attend a free Wireless Workshop online or in a store to learn everything you need to know about your device.

[ Learn more ]