Every hour of the day, New York residents and businesses rely on the Verizon network to carry voice, data and, increasingly, video communications.

For questions about your Verizon service or bill, please call our customer service team.  

1-800-VERIZON  (1-800-837-4966) 


To ensure network reliability, we are making significant and ongoing investments in a next-generation fiber technology. The nework also has at-the-ready ample back-up power and built-in redundancy to continue communications in the event of power outage. But just to be on the safe side, below are helpful consumer tips and contact information to help customers prepare for and minimize the impact of any extended service interruption.


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Be Prepared for a Power Outage


At Verizon we do our best to ensure that our customers stay connected during bad weather, whether is it setting up mobile phone banks in areas experiencing phone outages or having repair crews work round-the-clock to restore service for customers impacted by severe weather.

[ Read the press release ]


It Pays to Use a Corded Phone. Did you know that during a power outage, a corded telephone can continue to provide phone service where a cordless phone might not? (A corded phone has a handset that is directly wired to the base.) That's because a corded phone doesn't usually need to be plugged into an electrical outlet in order to work. Most corded phones get power directly through Verizon telephone lines. If you are a Verizon FiOS (fiber optic service) customer, the backup power is supplied by an on-premise battery back-up unit, which is part of the FiOS installation. Battery back-up provides approximately eight hours of voice service in the event of a power outage.

It's a smart idea to keep at least one corded phone in your home and business. That way, if electrical power is lost, you'll still be able to make and receive phone calls. And, by the way, a corded phone is also the better choice to protect your privacy when providing credit card information or other sensitive data over the telephone. It's technically possible to intercept conversations or information entered on a cordless phone by using anything from a sophisticated eaves-dropping device to a simple baby monitor. Using a corded phone can help protect your financial information and reduce the risk of identity fraud.

Have at least one corded phone in your home or business. If household electrical power is lost, a hard-wired or corded phone that plugs directly into a telephone jack can still operate under Verizon-provided backup power.

If you are a Verizon FiOS customer, backup power is supplied from a Battery Backup Unit (BBU.) Currently, the BBU can provide up to 8 hours of backup power depending on usage, for example, receiving calls uses power to ring the phones and would reduce the available backup power time.

A cellular phone is also a good alternative during a power outage since it operates partially over airwaves. Keep in mind that delays may result because of increased calling volume and landline transmission disruption

Report your outage to Verizon or other provider to ensure that a repair order is on record. If you don't have a corded phone or cell phone to report an outage, use a neighbor's phone or a payphone; if you are a Verizon customer, log on to Verizon.com and send us an e-mail; be sure to indicate your name, address and telephone number

Keep a battery-operated radio and a supply of fresh batteries at-hand. That way, you can stay up-to-date on local news, weather and emergency broadcasts.

Don't touch downed electrical wires. Just because power is out in the area doesn't mean that the wires aren't "live" and carrying dangerous levels of high voltage.

Keep in mind that overhead electrical lines must be repaired before telephone service can be restored. Electrical wires, which are strung at the top of the pole, must be safely restored before telephone technicians are permitted to repair telephone wires, which run below electrical wires.