Verizon’s network continues to function well in the wake of Hurricane Sandy, as tens of thousands of Verizon engineers, technicians and customer-service employees continue to bring back voice and data communications, Internet and TV service to consumers, business and government clients.


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Latest News

Verizon Completes Critical Steps in Bringing Fiber-Optic Connectivity to Lower Manhattan
December 19, 2012

Verizon Crews Continue Reconnecting New Jersey, New York City, Long Island Customers This Weekend
November 17, 2012

Verizon's Steady Service Restoral Continues for New Jersey, New York City, Long Island Customers
November 16, 2012

Verizon Continues to Make Steady Progress Restoring Services for New Jersey, New York City, Long Island Customers
November 14, 2012

Verizon's Round-the-Clock Service Restorations Continue for New Jersey, New York City, Long Island Customers
November 12, 2012

Verizon Is Out in Force on Veterans Day, Restoring Services for New Jersey, New York City, Long Island Customers
November 11, 2012

Hurricane Sandy Service Update: Verizon Continues Round-the-Clock Restoration This Weekend for New Jersey, New York City, Long Island Customers
November 10, 2012

Verizon’s Round-the-Clock Restoral Continues for Sandy-Stricken New Jersey, New York Customers
November 9, 2012

Verizon Post-Sandy Service Restoral Efforts Continue
November 8, 2012

Verizon Completes Wireline Network Preparations for Nor’easter, As Sandy Service Restoral Continues
November 7, 2012

Verizon Wireline Employees Continue Round-the-Clock Progress in Restoring Voice, Data, Internet and TV Services in Mid-Atlantic, Northeast
November 6, 2012

Round-the-Clock Efforts Lead to Strong Progress Restoring Verizon Voice, Data, Internet and TV Services in Mid-Atlantic, Northeast
November 5, 2012

Verizon Employees Continue Working Round-the-Clock to Restore Voice, Data, Internet and TV Services in Mid-Atlantic, Northeast
November 4, 2012

Hurricane Sandy Service Update: Verizon Technicians Out in Force This Weekend to Restore Services, Serve Customers
November 3, 2012

Verizon's Restoral Progress Continues
November 2, 2012

Verizon Making Substantial Progress in Reconnecting Customers Post-Sandy
November 1, 2012

Verizon Wireless Statement On Northeast Network Performance After Hurricane Sandy
October 31, 2012

Verizon Teams Launch Restoral Effort as Sandy Moves Inland

October 30, 2012

Text-to-Donate Campaigns Underway to Assist Hurricane Sandy Relief Efforts
October 29, 2012

As Hurricane Sandy Nears East Coast Landfall, Verizon Finalizes Storm Preparations

October 28, 2012

Verizon Networks Ready to Serve Consumers, Businesses as Hurricane Sandy Threatens East Coast
October 26, 2012



When heavy weather is expected, Verizon takes steps to secure its network, minimize any impacts on the communications network, and restore service as quickly as possible, when needed. But consumers also should be aware of steps they can take to keep their personal communications intact.

Consumers Should Keep Corded and Verizon Wireless Phones Handy

Consumers should consider getting a corded phone that can be plugged into a telephone jack. Even though the Verizon dialtone may be present at the home, a cordless handset will probably not work during a power outage, even though Verizon may still be providing service to the home.

If you are a Verizon FiOS customer, backup power is supplied from a Battery Backup Unit (BBU.) The BBU will provide power for standard fiber-based voice service or FiOS Digital Voice service, but not other services, for up to 8 hours. BBU availability depends in part on usage; for example, receiving calls uses power to ring the phones and would reduce the available backup power time.

Consumers should also keep a list of emergency numbers handy and make emergency plans with their families when they see a hurricane approaching their area. In addition, customers should make sure they have extra batteries and other supplies. Having a charged Verizon Wireless phone is another good backup option – especially if residents cannot stay in their home after a storm.

Small businesses that use key phone systems or small PBXs should have a regular landline, possibly a fax line, to use for emergency calling in power outages, again via a corded telephone.



Verizon Wireless Offers Consumers Tips on a Personal Emergency Communications Plan

Verizon Wireless offers the following tips to help wireless customers get the most out of their phones, smartphones and other wireless devices in preparation for an emergency and to stay connected in the event of one: 

  • Maintain a list of emergency phone numbers and email addresses – police, fire, and rescue agencies; power companies; insurance providers; family, friends and co-workers; etc. – and program them into your phone, smartphone, tablet or laptop.
  • In your phone’s contact list, store the number of a person to contact under the contact name ICE (In Case of Emergency). In an emergency, if you are seriously injured or disabled, authorities will be quickly know who to call in an emergency should you be unable to.
  • Distribute wireless phone numbers and email addresses to family members and friends.
  • Forward your home phone calls to your wireless number if you will be away or need to evacuate.
  • Practice sending text messages.
  • Social media and email accounts can serve as a way for you, your family and friends to stay connected. Set up those accounts on your Internet capable devices as a way to stay connected with status and location updates.
  • Set up your work email and server log-in (when allowed) to your wireless device to stay updated with co-workers in the event of emergency office closures.
  • Develop a systematic evacuation and communications plan with family and friends that includes what to do, who calls who, where to go, and what supplies and items you will take with you.

We will provide updates here as needed.