Call Customer Service

For questions about your Verizon Virginia service or bill, please call our customer service center during regular business hours.



Customer Service Online

Customer Service Information

Manage your accounts online using My Verizon



Contact Media Relations

If you are a member of the news media, please contact:

John Bonomo /



Contact Our Construction and FTTP Deployment Specialists

For questions about the Fiber to the Premises process in your area, please call our specialists toll free during normal business hours:


To learn more about our network transformation and how it will benefit our communities, click here.




For questions about the Verizon Virginia website, please send us an e-mail.



Consumer Alert:

New Phishing Scam Targets Verizon Online Customers

An Internet scam is claiming that Verizon customers have been given a large discount and attempts to lure customers to a fraudulent website to input personal information and/or download virus-infected programs.

To view samples of these fraudulent e-mails, visit

Verizon will never ask for personal or account information by email.

If you receive an email similar to the one below (the content may vary slightly), you should DELETE IT IMMEDIATELY.

Anyone who has experienced suspicious activities like this should call Verizon’s 24 x 7 Security Control Center at 1-800-997-3287.

Respond to the email in any way
Click any links
Open any attachments
Provide any data to any websites mentioned