Many of today's communications devices and services rely on commercial power to deliver service to the customer. These devices include tablets, smartphones and Verizon's FiOS optical network terminal, which connects the fiber-optic line to a customer's home or business. In preparing for an impending storm or other natural disaster, customers should fully charge any device they plan on using to communicate with their relatives and friends. The FiOS battery is automatically charged by the system; customers do not need to do anything. As part of their advance preparation, customers should have car chargers, solar chargers or manual crank charging devices (often included on emergency radios) readily accessible. In addition, FiOS customers should consider purchasing a spare FiOS battery, which are available at: https://fios.asurion.com/ or by calling 1-800-VERIZON (1-800-837-4966).
How do I report damaged Verizon equipment and/or service-related issues?
Residential customers can contact Verizon online at www.verizon.com/outage using any internet enabled computer, tablet or smartphone or call 1-800-VERIZON (1-800-837-4966) to report any service-related issue. Business customers should contact their regular customer service centers or account teams as needed. Small business customers also can visit www.verizon.com/bizoutage.
If you have damaged equipment, you should call 1-800-VERIZON (1-800-837-4966). We will repair or replace any Verizon equipment damaged due to weather events at no charge to you.
How do I report downed telephone lines or poles in my area?
Call 1-800-VERIZON (1-800-837-4966), or visit www.verizon.com/outage. For your safety, do not touch or move any downed line, as it could be a power (electric) line and potentially dangerous.
How can I get information regarding Verizon’s restoral efforts after a severe weather event?
Please check www.verizon.com/outage for updates on service restoral after severe weather events or other emergencies.
How can I use smartphones to help prepare for emergencies and stay connected?
By turning your smartphones into emergency-ready devices, you can proactively prepare to protect yourself and your family in case of a disaster or emergency. Please check http://news.verizonwireless.com/Emergency/Consumer_Tips.html for tips on how to take care of your wireless devices, stay connected and informed.