08.05.2014People

Connectors, Collaborators, Champions for the Customer: Meet Our Smart Store Employees

For Verizon Retail Employees Domonique Deville and Jerome Hurley, the In-store Experience Means Providing Customers Solutions for Everyday Living
Connectors, Collaborators, Champions for the Customer: Meet Our Smart Store Employees

Step into one of our newly revamped retail locations—we call them Smart Stores—and you’re immediately aware that this isn’t your typical shopping excursion. We’re a leader in technology, and we’ve carried this innovation over to our customer experience, offering powerful solutions to meet the needs of our customers’ connected lifestyles. Our redesigned retail space reflects our evolution. And we have plans to continue evolving our stores to give customers more hands-on interactions with our technology.

Solutions Experts

Our in-store experience is driven by our employees. We seek out goal-oriented, enthusiastic team players for our retail stores to generate excitement, explain the newest technologies and fully engage our customers.

“I consider myself to be more than a salesperson. I’m here to find out about customers’ needs and what solutions might benefit those needs.”

Solutions Manager Domonique Deville and Solutions Specialist Jerome Hurley are the critical links between the customers’ needs and Verizon solutions. Domonique says, “I often say I’m the host of the party. I pump up my employees and set the atmosphere. I want our customers to come into the store and feel comfortable.”

Jerome prides himself on being tech savvy and an invaluable resource for customers. “I consider myself to be more than a salesperson,” he says. “I’m here to find out about customers’ needs and what solutions might benefit those needs.”

Smart Store

Our redesigned retail space reflects our evolution. And we have plans to continue evolving our stores to give customers more hands-on interactions with our technology.

A World of Innovation

The front of our Smart Store design features floor-to-ceiling smartphone and tablet case displays, adding that “wow” factor to draw customers into the store. Explore further and you’ll discover our Smart Zones, areas that introduce innovative lifestyle solutions such as high-tech fitness and audio accessories.

At the back of the store is our Device Display Wall, an easy-to-navigate showcase of Verizon smartphones and other devices that serves as the culmination of the customer’s journey. Strategically placed throughout the store are digital screens that offer information on new products, product display pedestals and cubes, and interactive touchscreens that put the power of information at our customers’ fingertips. “We’re a total solution for your home, for your business, for your family,” Domonique says.