10.03.2016People

How do you define a disability?

By: Eric Wilkens
Take an inside look at the Verizon Center for Customers with Disabilities located in Lowell, Massachusetts.
Thomas Boudrow

The Centers for Disease Control and Prevention estimate that nearly 20 percent of people in the U.S. have a disability.  To celebrate National Disability Employment Awareness Month in October, we’ll be sharing stories, videos, social and multimedia to recognize the important role disabilities play in the workforce. #InclusionWorks

Take an inside look at the Verizon Center for Customers with Disabilities in Lowell, Mass.

Tom Boudrow is the Outreach Manager at the Verizon Center for Customers with Disabilities. His definition of a disability is “when the person and the environment don’t match.”

Every day, Tom and the staff in Lowell, Massachusetts work to make our customers and our services match in their home environment. By providing unique customer service and support for the disabled -- such as our direct video phone line for the deaf and hard of hearing -- Verizon is making life easier for everyone we serve.

In this video, you can see the some of the many services Verizon is providing to disabled communities, such as phone service, TTY’s, videophones, and customer letters in large print or braille.

To reach the Verizon Center for Customers with Disabilities, please call:

1-800-974-6006 (Voice or TTY)

1-508-251-5301 (Video phone)

About the author(s): 
Eric Wilkens works in external communications at Verizon.