08.18.2014Personal Tech

How Video Phones Connect Deaf Customers

For ten years, the Verizon Center for Customers with Disabilities has offered a direct video phone line for the deaf community. Verizon was the first in the industry to establish such a service, which ensures that deaf and hard-of-hearing customers can talk directly with a Verizon service representative to receive help they need.

That means there is no interpreter on the line, and anyone who is deaf or hard of hearing can speak in American Sign Language directly with Verizon, on their own terms. How is Verizon technology changing customers lives? 


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