Verizon Wireless, provider of the nation’s largest and most reliable 3G network and the fastest, most advanced 4G LTE network in the world, has been ranked highest in customer care among the major national wireless phone service providers in J.D. Power and Associates’ 2011 Wireless Customer Care Performance StudySM – Volume 2, released today.
Verizon Wireless received a score of 770, which led the segment and was above the industry average. The study was based on feedback gathered from wireless customers of the four major U.S. providers by J.D. Power and Associates in the first six months of 2011.
Verizon Wireless offers customers many reasons to choose and stay with the company. Verizon Wireless operates the nation’s largest and most reliable wireless voice and 3G data network and the fastest, most advanced 4G LTE network in the world, and offers quality products and services backed by its award-winning customer service. For more information about Verizon Wireless, visit www.verizonwireless.com.
The company’s “most reliable network” claim is based on network studies performed by test men and test women who conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless’ and other national wireless carriers’ networks while traveling more than 1 million miles in specially equipped, company-owned quality test vehicles. For more information about Verizon Wireless testing, go to: http://aboutus.vzw.com/bestnetwork/reliability.html.