Network reliability customers can count on during Hurricane Matthew

The reliability of your wireless device is never more important than when a crisis strikes. That’s when a simple call or text message can mean the difference between life and death.

Verizon builds reliability into every aspect of its wireless network to keep customers connected when they need it most.

“A disaster can strike at any time,” said Nicola Palmer, chief network officer of Verizon Wireless. “Our networks are designed from the ground up with reliability in mind – for individuals, businesses, emergency responders and everyone who needs to stay connected.”

Reliability starts when Verizon chooses the safest, most secure locations for its wireless equipment. The likelihood of hurricanes, earthquakes, and risk from wildfires, mudslides, floods and more are all considered.

In many coastal states, the company has a foundation of network processing centers called “switches” designed to withstand high winds and heavy storms up to Category 5 hurricanes. These facilities – that handle tens of millions of calls and connections even on a normal day – feature hardened shells, large-scale on-site power generation and other back-up systems to ensure the company’s network remains strong, running and reliable. These switches also serve as Emergency Operation Centers (EOCs) for Verizon teams, as well as local first-responders.

Additional measures the company takes to deliver on its reliability promise include:

  • Backup batteries at cell sites and switching centers keep the network running and customers connected when commercial power fails.
  • Backup generators keep batteries charged during extended power outages.
  • Pre-arranged fuel deliveries in case of a storm, with tankers poised and in position to quickly respond to hard-hit areas.
  • A fleet of portable emergency equipment that can be deployed quickly to keep customers connected or restore damaged connections as soon as possible.

And when disaster strikes, Verizon coordinates with first responders and can mobilize charging stations, special equipment, emergency vehicles and more to support local, state and federal agencies in all 50 states.

Being crisis-ready and crisis-proven is central to Verizon Wireless. “Reliability is earned and we will continue to work 24x7 to ensure our customers can count on us to stay connected,”