08.04.2015Personal Tech

No more #TechStress: My FiOS App makes customer care more flexible and accessible

By: Phil Burrows
My FiOS® App puts customers in control of account management and support

If you’re a Verizon FiOS customer, you can use the My FiOS App as a hub to manage your home’s TV and Internet system from nearly anywhere. Whether it’s paying your bill, receiving My Rewards+ points or managing your router and parental controls, the app has it all.

FiOS network technology is the gold standard for Internet and entertainment delivery. But when something unexpected happens or an account just needs to be updated, you want help to be quick, easy and flexible. Smartphones and tablets make this level of customer care possible. 

If you have an issue with your phone, Internet or TV service, there’s no need to pick up the phone and call customer service. The app features an intuitive support guide that helps identify and troubleshoot solutions right from your Android or iOS smartphone or tablet. The app is free to download, but data usage may apply if your device is connected to a wireless network.

Check out how to access the support guides and a quick list of features on the My FiOS App below:

  • My Account & Services - View and pay your bill, see bill history, sign up for paper-free or auto-pay billing services, update your profile and more.
  • Communications - Check and send Verizon.net email, listen to voicemail, review call logs and important messages from Verizon.
  • My Rewards+ - Check point balances, track recent activity, redeem, gift others and learn how to capture more awards.
  • Entertainment - Turn your device into a remote control, set your DVR, check TV listings and participate in Watch and Play social TV events to get My Rewards+ points.
  • Support - Type your question and get support information and tools for your Verizon services.
  • Shop - Upgrade or change your services, add premium channels and more.
  • My Wi-Fi Info - Your home network wireless details are at your fingertips. Connect all of your devices in a snap.
About the author(s): 

Phil is an external communications coordinator, supporting public relations and integrated marketing for Verizon. His responsibilities include creating new ways to engage with the FiOS consumer base and media, both nationally and locally. While he often writes about the latest FiOS news, he also enjoys networking and discussing how technology is fueling a change in our everyday lifestyle.

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