Bell Atlantic To Create 200 Jobs At New Regional Customer Service Center in Ewing Township
New Jersey Employees to Handle First Contact
With New Customers in Mid-Atlantic Region
October 27, 1997
NEWARK, N.J. - Bell Atlantic-New Jersey will create 200 new jobs by
opening a customer service facility in Ewing Township, the company
Employees at the Bell Atlantic Welcome Center, which will be located
at 777 Parkway Ave., will verify credit information and addresses of
customers from the mid-Atlantic states who are ordering home telephone
service from Bell Atlantic for the first time.
The center is scheduled to open during the third quarter of 1998.
Bell Atlantic-New Jersey President and CEO Len J. Lauer said that the
Welcome Center and its 200 new jobs were lured to the Greater Trenton
area by attentive state and county governments.
"As a matter of geography, the Welcome Center could have been located
anywhere on the Eastern Seaboard," Lauer said. "But it ended up in
Ewing Township because the New Jersey Department of Commerce offers
outstanding job training incentives, and Mercer County has a strong
record of encouraging workforce investment."
Bell Atlantic has added nearly 1,300 jobs to its New Jersey workforce
since the beginning of 1996. The Welcome Center will increase that
total to nearly 1,500 new jobs.
"Mercer County is glad to be the home of Bell Atlantic's Welcome
Center," said Mercer County Executive Bob Prunetti. "As many people
already know, Mercer County has an educated workforce, a safe and
efficient infrastructure and a unique quality of life that balances
economic development with the preservation of open space. Now, we can
add the Bell Atlantic Welcome Center to our list of assets."
The Welcome Center will make it easier for new customers to sign up
for Bell Atlantic services by making new order processing more
Today, credit screening is handled by Bell Atlantic consultants in the
company's residential sales and service centers. When Welcome Center
employees take on credit screening responsibilities, service
consultants will be able to focus completely on helping new customers
select telecommunications services.
"The new Bell Atlantic has set ambitious goals for the quality of
service we provide our customers," said Larry Grant, vice president of
receivables management for Bell Atlantic. "This center is a prime
example of how Bell Atlantic is striving to improve customer service
in every aspect of its business."
The Welcome Center will use the latest technology and Bell
Atlantic-New Jersey's advanced telecommunications infrastructure to
handle an estimated 775,000 calls a year from new customers.
Most jobs at the new center will be full-time positions starting at
about $16,000 a year and increasing to $33,000 after three years. The
jobs also will include an excellent benefits package - with medical,
dental, vision, 401[k] and pension plans.
A contact number for interested applicants will be announced in the
The new Bell Atlantic (NYSE: BEL) is at the forefront of the new
communications, information and entertainment industry. With 40
million telephone access lines and 5.5 million wireless customers
worldwide, the corporation -- formed through the merger of Bell
Atlantic and NYNEX -- is the premier provider of advanced wireline
voice and data services in the eastern United States and a market
leader in wireless services. Bell Atlantic also is the world's
largest provider of directory information and one of the world's
largest investors in high-growth global communications markets, with
operations and investments in 21 countries.