10.27.1997Corporate

Bell Atlantic to create 200 jobs at new regional customer service center in Ewing Township

New Jersey employees to handle first contact with new customers in Mid-Atlantic region

 


NEWARK, N.J. - Bell Atlantic-New Jersey will create 200 new jobs by opening a customer service facility in Ewing Township, the company announced today.

Employees at the Bell Atlantic Welcome Center, which will be located at 777 Parkway Ave., will verify credit information and addresses of customers from the mid-Atlantic states who are ordering home telephone service from Bell Atlantic for the first time.

The center is scheduled to open during the third quarter of 1998. Bell Atlantic-New Jersey President and CEO Len J. Lauer said that the Welcome Center and its 200 new jobs were lured to the Greater Trenton area by attentive state and county governments.

"As a matter of geography, the Welcome Center could have been located anywhere on the Eastern Seaboard," Lauer said. "But it ended up in Ewing Township because the New Jersey Department of Commerce offers outstanding job training incentives, and Mercer County has a strong record of encouraging workforce investment."

Bell Atlantic has added nearly 1,300 jobs to its New Jersey workforce since the beginning of 1996. The Welcome Center will increase that total to nearly 1,500 new jobs.

"Mercer County is glad to be the home of Bell Atlantic's Welcome Center," said Mercer County Executive Bob Prunetti. "As many people already know, Mercer County has an educated workforce, a safe and efficient infrastructure and a unique quality of life that balances economic development with the preservation of open space. Now, we can add the Bell Atlantic Welcome Center to our list of assets." 

The Welcome Center will make it easier for new customers to sign up for Bell Atlantic services by making new order processing more efficient.

Today, credit screening is handled by Bell Atlantic consultants in the company's residential sales and service centers. When Welcome Center employees take on credit screening responsibilities, service consultants will be able to focus completely on helping new customers select telecommunications services.

"The new Bell Atlantic has set ambitious goals for the quality of service we provide our customers," said Larry Grant, vice president of receivables management for Bell Atlantic. "This center is a prime example of how Bell Atlantic is striving to improve customer service in every aspect of its business."

The Welcome Center will use the latest technology and Bell Atlantic-New Jersey's advanced telecommunications infrastructure to handle an estimated 775,000 calls a year from new customers.

Most jobs at the new center will be full-time positions starting at about $16,000 a year and increasing to $33,000 after three years. The jobs also will include an excellent benefits package - with medical, dental, vision, 401[k] and pension plans.

A contact number for interested applicants will be announced in the near future.

The new Bell Atlantic (NYSE: BEL) is at the forefront of the new communications, information and entertainment industry. With 40 million telephone access lines and 5.5 million wireless customers worldwide, the corporation -- formed through the merger of Bell Atlantic and NYNEX -- is the premier provider of advanced wireline voice and data services in the eastern United States and a market leader in wireless services. Bell Atlantic also is the world's largest provider of directory information and one of the world's largest investors in high-growth global communications markets, with operations and investments in 21 countries.

 

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