Bell Atlantic Names Kayserman To Lead Product Development for Call Center Services
March 30, 2000
NEW YORK -- Bell Atlantic has named Mark Kayserman to the newly created position of executive director of product development for Call Center Services.
Kayserman will focus on the rapid growth of Bell Atlantic's capabilities to help Fortune 500 businesses manage calls, emails, and web traffic with fully-integrated multimedia and computer-telephony products, services and support.
Kayserman also will be responsible for broadening the company's expertise in speech recognition and synthesis to fulfill the growing demand for speech-enabled call center applications.
Kayserman has more than 17 years of product development experience in the telecommunications industry, most of which focused on computer telephony. He holds a patent for invention of a voice processing system with easily reconfigurable telephone line interfaces.
Prior to joining Bell Atlantic, Kayserman spent 12 years leading various software development efforts at Voicetek Corp. and Aspect Communications. During that time he managed software and system level development for IVR (interactive voice response) and ACD (automatic call distributor) platforms. Kayserman also served in the development organization at Analogic Corp., designing sophisticated telecommunications transmission equipment.
Kayserman has a Master's Degree in electrical engineering and is based in the Boston, Massachusetts area.
Bell Atlantic Data Solutions Group (DSG) www.ba-dsg.com provides globally integrated network solutions that seamlessly connect businesses with their customers, partners and employees. DSG provides all aspects of data networking from the management and operation of customer networks and network integration, to network transport and advanced IP services such as intranets and extranets, virtual private networks, web hosting and multimedia services. Bell Atlantic created Call Center Services in June 1999 to serve the $2 billion call center market.
Bell Atlantic is at the forefront of the new communications and information industry. With nearly 44 million telephone access lines and 12 million wireless customers worldwide, Bell Atlantic companies are premier providers of advanced wireline voice and data services, market leaders in wireless services and the world's largest publishers of directory information. Bell Atlantic companies are also among the world's largest investors in high-growth global communications markets, with operations and investments in 23 countries.