Bell Atlantic NYNEX Mobile Wireless Data Technology Helps PSE&G Cut Costs, Maintain Customer Service Guarantees

September 18, 1995

NYNEX CONTACT: Media Relations,
(212) 395-0500

Bell Atlantic NYNEX Mobile Wireless Data Technology Helps PSE&G

Cut Costs, Maintain Customer Service Guarantees

BEDMINSTER, NJ -- Public Service Electric

& Gas customers in New Jersey will be the first in the nation

to benefit from the wide-scale deployment of BELL ATLANTIC

NYNEX Mobile wireless data technology that promises to

reduce costs, speed service restoration and improve customer service,

the companies announced today.

In the largest application of Cellular Digital Packet Data (CDPD)

technology to date, more than 750 field service workers in PSE&G's

gas service business will use pen-based computers to send and

receive real-time information on repair requests and customer

orders over the BELL ATLANTIC NYNEX Mobile cellular


CDPD is a technology which efficiently transmits short bursts

or packets of data over the cellular infrastructure. BELL

ATLANTIC NYNEX Mobile offers CDPD service under the

AirBridge(SM) Packet name.

BELL ATLANTIC NYNEX Mobile Vice President Lonnie

Lauer said his company has moved quickly to design wireless packet

data services to meet the needs of New Jersey customers.

"AirBridge Packet service will enable PSE&G service

people to be a more efficient and effective workforce," said

Stan Kosierowski, PSE&G's director of the gas service business.

"This direct wireless connection to our field service specialists

make us more responsive to our customers, reduce order processing

and travel time, and increase 'wrench time' -- time spent actually

working at customer homes.

"There will be significant cost savings in the time we're

spending on paper processing. We'll be able to better serve more

customers because access to real-time information will reduce

the number of recurring orders, provide better resource management

and support our service guarantee commitments," Kosierowski


Under the old system, service calls are transmitted by radio

from one of two call centers to regional dispatchers and to field

personnel who write down details on repair calls and orders.

Once a particular job is completed, a time sheet is filled out

and the information is called into a dispatcher, who manually

enters it into the database. The call and dispatch centers cannot

track customer calls.

The new system will let field personnel directly receive real-time

information on customer orders, repair requests and existing maintenance

contracts and previous problems. Once a job is completed, details

are entered onto the pen-based computer and sent back in real

time to the appropriate databases.

"Our alliance with BELL ATLANTIC NYNEX Mobile

is just one of the ways in which we meet and exceed the customer

service guarantees announced in July," Kosierowski said.

"We are guaranteeing our customer that we will do everything

possible to meet their service expectations and if we fall short,

they will receive bill credits in return."

"No other wireless carrier can match the coverage and utility

of our CDPD network," Lauer said. "For a relatively

new technology, CDPD has proven itself a viable 'industrial-strength'

service that has widespread potential. The quality of the BELL

ATLANTIC NYNEX Mobile network is allowing organizations

in both the public and private sectors to re-engineer the flow

of critical information. The technology is already working for

law enforcement agencies, including the Bridgewater Police here

in New Jersey, and others along the Northeast Corridor."

The PSE&G contract represents the largest CDPD deployment

announced to date, BELL ATLANTIC NYNEX Mobile's

data system was chosen over a number of other wireless services

tested by PSE&G over the past two years. Only CDPD was found

to meet the utility's high throughput requirements. CDPD also

offers a completely open and widely supported standard, inherent

encryption, and a specification based on the widely used Internet

protocol (TCP/IP) for ease of implementation by customers.

"By choosing to integrate BELL ATLANTIC NYNEX

Mobile's CDPD technology into its Gas Service Information System,

PSE&G has demonstrated its commitment to use the best, most

advanced technology available to serve customers and take the

lead in the increasingly competitive utility business," Lauer

said. "Utility companies throughout our region and across

the nation will be watching this system -- and following in PSE&G's


Under the terms of the five-year contract, PSE&G will begin

phasing in the new system in the Plainfield area in central New

Jersey. Deployment will expand to include dispatch centers in

Clifton and Summit in the northern part of the state and Burlington

in the south. Training and installation will begin later this

year and service specialists will begin using the system in February

of next year. Completion is scheduled for September 1996. The

value of the contract was not disclosed.

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