11.24.1999Corporate

Bell Atlantic Restores Full Phone Service To 3 Northern New Jersey Counties


Bell Atlantic Restores Full Phone Service To 3
Northern New Jersey Counties

Work Completed at 5:40 a.m. Today


Nov. 24, 1999





Media
contact:

John Johnson,
617-743-3677


NEWARK, N.J. -- Bell Atlantic restored full phone service to customers
in three northern New Jersey counties at 5:40 a.m. today.


A computer software glitch early yesterday disrupted some service for
call-switching offices in Bergen, Essex, and Passaic counties. The
equipment manufacturer, Alcatel, worked with Bell Atlantic at the
company's Newark network hub to correct the software problem that
caused the disruption.


The disruption occurred at about 12:30 a.m. yesterday during a planned
upgrade of software in a call processor. Calls to 911 were re-routed
automatically to local police and fire departments. Bell Atlantic also
rerouted other calls to ease network congestion.


Callers attempting to place voice or data calls into or out of the affected
service area encountered intermittent delays. Customers most affected by
the network congestion were in Millburn, Montclair and Westfield and the
Weequahic section of Newark served by the company's Waverly switching
office.