09.30.1998Corporate

Bell Atlantic Restores Voice Mail Service to Harrisburg Area Customers


Bell Atlantic Restores Voice Mail Service to Harrisburg
Area Customers

Affected Customers Need to Record New Greeting,
Reset Mailbox Features


September 30, 1998





Media
contact:

Sharon Shaffer,
215-963-6200

Joan Rasmussen,
703-974-8815


HARRISBURG, Pa. -- Voice mail service to about 5,800 Bell Atlantic
customers in the Harrisburg area was restored late yesterday following a
service disruption earlier Tuesday.


Residential and business customers who lost use of their voice mail box as
a result of this problem will receive a prepaid calling card for their
inconvenience. Bell Atlantic will send those customers a letter with the
details.


"We apologize to our customers for the inconvenience this disruption
caused and we thank them for their patience," said Daniel J. Whelan,
president and CEO, Bell Atlantic -- Pennsylvania. "Bell Atlantic is
committed to offering quality service and we want to do everything
possible to ensure we live up to that standard."


As soon as the problem was discovered early Tuesday, Bell Atlantic
technicians began restoring voice mail service to individual customers.
They worked into the evening to finish work on all the mailboxes which
were affected by the problem that occurred while the company was loading
software to add capacity to the voice mail system. Bell Atlantic is still
investigating the cause.


Business and residential customers who were affected by the problem will
need to record a new greeting, select a passcode and reset any special
features, such as pager notification. They can do that by dialing the regular
access number for their voice mail service and following the recorded
instructions. Customers who need additional help in resetting their
mailbox features should call Bell Atlantic at 1-800-870-0000.


On Tuesday, customers affected by the disruption were unable to access
their voicemail boxes and messages in those mailboxes at the time of the
outage were lost. Also, callers were not able to leave messages.
As soon as Bell Atlantic restored the mailboxes, callers have been able to
leave messages. However, they will not hear a personal greeting until the
voice mail customer records a new one.


Voice mail customers affected by the disruption were in the following
telephone exchanges (the first three digits of the phone number): 209, 213,
221, 228, 230, 231, 232, 233, 234, 236, 237, 238, 239, 242, 248, 251,
253, 255, 257, 260, 270, 271, 272 and 273.


Bell Atlantic is at the forefront of the new communications and information
industry. With more than 41 million telephone access lines and more than
seven million wireless customers worldwide, Bell Atlantic companies are
premier providers of advanced wireline voice and data services, market
leaders in wireless services and the world's largest publishers of directory
information. Bell Atlantic companies are also among the world's largest
investors in high-growth global communications markets, with operations
and investments in 23 countries.


Bell Atlantic Restores Voice Mail Service to Harrisburg
Area Customers

Affected Customers Need to Record New Greeting,
Reset Mailbox Features


September 30, 1998





Media
contact:

Sharon Shaffer,
215-963-6200

Joan Rasmussen,
703-974-8815


HARRISBURG, Pa. -- Voice mail service to about 5,800 Bell Atlantic
customers in the Harrisburg area was restored late yesterday following a
service disruption earlier Tuesday.


Residential and business customers who lost use of their voice mail box as
a result of this problem will receive a prepaid calling card for their
inconvenience. Bell Atlantic will send those customers a letter with the
details.


"We apologize to our customers for the inconvenience this disruption
caused and we thank them for their patience," said Daniel J. Whelan,
president and CEO, Bell Atlantic -- Pennsylvania. "Bell Atlantic is
committed to offering quality service and we want to do everything
possible to ensure we live up to that standard."


As soon as the problem was discovered early Tuesday, Bell Atlantic
technicians began restoring voice mail service to individual customers.
They worked into the evening to finish work on all the mailboxes which
were affected by the problem that occurred while the company was loading
software to add capacity to the voice mail system. Bell Atlantic is still
investigating the cause.


Business and residential customers who were affected by the problem will
need to record a new greeting, select a passcode and reset any special
features, such as pager notification. They can do that by dialing the regular
access number for their voice mail service and following the recorded
instructions. Customers who need additional help in resetting their
mailbox features should call Bell Atlantic at 1-800-870-0000.


On Tuesday, customers affected by the disruption were unable to access
their voicemail boxes and messages in those mailboxes at the time of the
outage were lost. Also, callers were not able to leave messages.
As soon as Bell Atlantic restored the mailboxes, callers have been able to
leave messages. However, they will not hear a personal greeting until the
voice mail customer records a new one.


Voice mail customers affected by the disruption were in the following
telephone exchanges (the first three digits of the phone number): 209, 213,
221, 228, 230, 231, 232, 233, 234, 236, 237, 238, 239, 242, 248, 251,
253, 255, 257, 260, 270, 271, 272 and 273.


Bell Atlantic is at the forefront of the new communications and information
industry. With more than 41 million telephone access lines and more than
seven million wireless customers worldwide, Bell Atlantic companies are
premier providers of advanced wireline voice and data services, market
leaders in wireless services and the world's largest publishers of directory
information. Bell Atlantic companies are also among the world's largest
investors in high-growth global communications markets, with operations
and investments in 23 countries.