Hillsborough County, Fla., Turns to Verizon Business for 911 Service Upgrade

First-responders in Hillsborough County will be able to better analyze and share information related to emergency events, thanks to a modern 911 system deployed by Verizon Business.

Verizon Business is teaming with NICE Systems to upgrade the county's existing recording system so that emergency calls can be answered and analyzed across 10 emergency communications centers serving nearly 1 million county residents. 

New recording solutions are being deployed at the public safety answering points, including the City of Tampa fire and police departments and the Tampa International Airport Police Department, and will be used to capture and reconstruct events involving 911 calls and other emergency communications. Verizon Business, working with NICE, is replacing the county's outdated recording solutions with a more modern platform.

"These new recording solutions offer our agencies a streamlined process for accessing audio and data to rebuild and play back incidents," said Ira Pyles, ENP, 911 manager for Hillsborough County. "The new system will also make it easier for agencies to share information, should there be a need to do so, and will offer us the opportunity to be prepared for next-generation data that we may need to capture and manage in the future."

Verizon Business is a leader in providing government agencies of all sizes one-stop shopping for their communications or connectivity needs. The company has built the next-generation services - including IT, security, communications, network and professional services - that are helping to transform the way government customers - and their constituents - do business.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content - from telephony, Web, radio and video communications. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including more than 85 of the Fortune 100 companies. More information is available at http://www.nice.com.

About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world's most connected IP networks to deliver award-winning communications, IT, information security and network solutions.  We securely connect today's extended enterprises of widespread and mobile customers, partners, suppliers and employees - enabling them to increase productivity and efficiency and help preserve the environment.  Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com.

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