When Intelenet Global Services needed a secure, high-capacity computing environment for a high-priority project, the company chose a cloud-based solution from Verizon Business. The solution enabled Intelenet to cost-efficiently scale up its technology infrastructure in just hours and to make key applications available to the project team within just five days.
By leveraging Verizon's fully managed Computing-as-a-Service (CaaS) solution, Intelenet was able to create a new computing environment without the need to invest in dedicated hardware and software. In addition, Verizon CaaS' pay-as-you-go model enabled Intelenet to align project expenditures with revenues while benefiting from daily billing, integrated security, automated provisioning and integrated storage and backup services to support business continuity. Application availability is backed by Verizon Business' stringent service-level agreements, and the solution is provisioned through a Web-based user interface.
Intelenet provides contact-center, finance, accounting, transaction-processing and consulting services to Fortune 500 companies in the banking and financial services, health care, retail, insurance, telecom, manufacturing, travel and hospitality industries. The India-based company employs more than 32,000 employees at 35 locations globally.
Intelenet was already a Verizon Business customer, using Verizon Private IP to provide a secure, scalable and flexible global communications network to connect its offices and customers around the world. Verizon also hosts and manages the company's secure portal for the exchange of information with clients, partners and vendors. Verizon's world-class data center facilities offer a stable, secure and reliable foundation for Intelenet's core application hosting requirements and its ad-hoc business needs.
Rajendra Deshpande, chief technology officer, Intelenet Global Services, said: "For companies such as ours, the ability to deliver projects for our clients, quickly and cost-effectively, is a real business differentiator. By building our project infrastructure in the Verizon cloud, we estimate savings of about 35 percent versus building the infrastructure ourselves, and were able to commence activity within an incredibly short timeframe.
"Of course, the Verizon solution also addresses all our concerns around issues such as security, scalability and flexibility. Alongside our existing IT infrastructure, Verizon CaaS is a real enabler of business agility."
About Intelenet Global Services
Intelenet Global Services is a leading global third-party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the U.K., U.S.A., Australia and India. This specialized BPO expertise enables us to cost-effectively align practical solutions with specific outsourcing strategies and needs of our clients.
The Intelenet growth story involves rapid growth from just 25 employees at a single site to over 32,000 employees across 35 locations in India and overseas in less than a decade, making it the second-largest employer in the Indian BPO space. Intelenet's growth in the BPO industry has been spurred by its dedicated effort in creating valuable relationships and its focus on quality and timely delivery.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE, NASDAQ: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world's most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today's extended enterprises of widespread and mobile customers, partners, suppliers and employees - enabling them to increase productivity and efficiency and help preserve the environment. Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com.