MUMBAI, India - Intelenet Global Services, a leading provider of business process outsourcing services, has selected Verizon Business to develop, host and manage a secure portal for the exchange of information with clients, partners and vendors. The objective is to enhance the company's collaborative capabilities and improve business transaction efficiency.
Intelenet provides contact-center, finance, accounting and transaction processing services to Fortune 500 companies in the financial services, retail, insurance, telecom, manufacturing, travel and hospitality industries. The India-based company employs more than 25,000 people at 24 locations globally.
Intelenet's expanding business increased the number of users connecting to its systems, slowing file-transfer time, which affected customer service. The company therefore decided to develop a customized portal to facilitate high-speed file exchange in a secure environment. By outsourcing the work to Verizon Business' IP Application Hosting group, the new portal was developed faster and the enhanced services delivered more cost-effectively than if Intelenet had invested in additional in-house resources.
"The secure file-exchange portal has significantly improved file and information transfer speed, increasing our overall productivity and service levels," said Rajendra Deshpande, chief technology officer, Intelenet Global Services. "Importantly, the secure environment also helps to increase trust among our customers and partners throughout the transaction process. We were confident that Verizon Business would cost-effectively deliver exactly what we needed in both application development and hosting services at a reasonable cost, thanks to our long-standing relationship with the company. We were not disappointed."
John Samuel, president of Verizon Business India, said, "Intelenet's ability to interface effectively with its partners, vendors and customers is crucial to its business. Verizon Business' expertise in the development and delivery of hosted Web applications is empowering Intelenet to deliver enhanced customer service in a cost-efficient manner and therefore maintain its position in a competitive marketplace."
Verizon IP Application Hosting provides a comprehensive suite of managed service capabilities to support customers' Web-enabled business sites. Delivered from Verizon Business' global data centers, the services offer fast, reliable and scalable bandwidth capabilities coupled with secure hosting capabilities and round-the-clock support. Customers benefit from lower total cost of ownership as well as enhanced service level agreements and performance.
About Intelenet Global Services
Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia and India. Its solutions extend across all strata of BPO, technology and consulting. The company is backed by Blackstone, a leading global private equity player.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large-business and government customers worldwide. Combining unsurpassed global network reach with advanced communications, security and other professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world. For more information, visit www.verizonbusiness.com.