BASKING RIDGE, N.J. - Verizon Business has been recognized for its industry-leading efforts in delivering customized speech services to market. Nuance Communications, a leading provider of speech and imaging solutions, named Verizon Business as 2007 Service Provider Partner of the Year for successfully deploying Nuance speech and caller-experience solutions to large businesses and government agencies.
"By building Nuance speech solutions into its award-winning network-based Interactive Voice Response (IVR) service offering, Verizon Business delivers innovative contact center solutions to its customers," said Lynda Kate Smith, vice president and general manager, Care business unit, Nuance. "Nuance is committed to working with partners such as Verizon Business to deliver the services needed to help companies better support, understand and communicate with their customers."
Nuance announced Verizon Business' award yesterday at the Customer Care Partner Summit of the Conversations 2007 conference at the Boca Raton Resort and Club in Boca Raton, Fla. The event, the ninth annual customer and partner conference hosted by Nuance, provides the opportunity for attendees to hear from industry experts, learn from customer success stories, and network with peers.
"Our unwavering dedication to delivering innovative speech technology helps enable our customers to grow their businesses and better serve their customers," said Mike Marcellin, vice president of global product marketing for Verizon Business. "Nuance Communications has been a strategic partner helping us to break new ground on behalf of our customers who have adopted this technology."
Verizon Business offers a comprehensive portfolio of contact center services, including Interactive Voice Response and Speech Services, Intelligent Contact Routing, Automatic Call Distribution and IP Contact Center. Verizon Business' IP Enabled Contact Center is a portfolio of interaction services that includes IP Toll Free and IP Interactive Voice Response. This network-based portfolio provides voice-over-IP conversion in the network for reliable termination to Session Initiation Protocol (SIP) devices, as well as an IP Intelligent Voice Recognition (IVR) platform that supports hybrid terminations. Verizon Business is one of the largest providers of advanced data, Internet and voice communications services worldwide.
Verizon Business is a recognized leader in delivering advanced communications and information technology (IT) services for large-business customers around the world. In addition to the latest honor from Nuance Communications, the company was recently recognized by Speech Technology Magazine with its Star Performer award for hosted speech services and by Genesys Labs as Americas Partner of the Year for contact center services.
Verizon Business also received two awards from Frost & Sullivan in 2007: the Market Leadership Award for the North American Hosted Contact Center Market and the Market Leadership Award for Hosted Interactive Voice Response (IVR) Services.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large business and government customers worldwide. Combining unsurpassed global network reach with advanced communications, security and other professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world. For more information, visit www.verizonbusinbess.com.