NYNEX Unveils Buffalo Home Market Center

October 19, 1995

NYNEX CONTACT: Media Relations,
(212) 395-0500

NYNEX Unveils Buffalo Home Market Center

BUFFALO, NY -- NYNEX unveiled today its first Home Market Center

(HMC) in the state, a $6 million facility designed to improve

service to the companys nearly 2 million residential customers

in upstate New York. The center is located at 65 Franklin Street

and will bring 250 new jobs to downtown Buffalo.

NYNEX also announced today that the new HMC, when fully operational,

will begin a new service schedule that allows NYNEX residential

customers to contact the center for new orders or billing inquiries

24 hours a day, seven days a week.

The opening of this center reflects NYNEXs commitment to service

and the needs of our customers, said Elizabeth Houlihan, vice

president for residence sales. How we treat customers and how

quickly and how well we take care of their calls and requests

is the cornerstone of our success in keeping them loyal to NYNEX.

The center also provides a new type of work environment, one that

is upbeat and fun to work in. Its a place where employees are

enthusiastic about their jobs, proud of their accomplishments

and continuously provided with new tools and training to meet

customer needs, she added.

As part of its re-engineering effort, NYNEX is converting operations

and centralizing its upstate residential sales marketing in a

single location. The Buffalo HMC is expected to employ about 250

people when fully operational within the next few months. It will

handle residential customer accounts in the 716, 315, 518 and

607 area codes, as well as the northern portion of the 914 area


The service representatives at the center handle about 14,000

calls each month from customers ordering telephone service, requesting

information about charges on their bills or buying products such

as Call ID, Call Answering or Call Waiting.

NYNEX is bringing new jobs into downtown Buffalo, said Joseph

A. DeMauro, NYNEXs Vice President and General Manager for Western

New York. This is our hometown. NYNEX and its employees are an

integral part of the communities of Western New York and we plan

to continue to invest in projects that boost the economic vitality

of the region.

The state-of-the-art center is located on the 7th and 8th floors

of NYNEXs Western New York headquarters at 65 Franklin Street.

Renovation work, which began in January, took nearly seven months

to complete at a cost of about $6 million. This includes the cost

of new computer support systems to speed service delivery.

In addition to work areas, the center features training and educational

facilities to keep NYNEX representatives on the cutting edge of

customer service innovations and technology.

NYNEX is a global communications and media company that provides
a full range of services in the northeastern United States and
high-growth markets around the world, including the United Kingdom,
Thailand, Gibraltar, Greece, Indonesia, the Philippines, Poland,
Slovakia and the Czech Republic.

The Corporation is a leader in the telecommunications, wireless communications,
cable television, directory publishing
and entertainment and information services.

FAX copies of recent NYNEX news releases are available free of charge, 24
a day. Call 1-800-331-1214 and an automated system will provide