October 19, 1995
NYNEX CONTACT: Media Relations,
NYNEX Unveils Buffalo Home Market Center
BUFFALO, NY -- NYNEX unveiled today its first Home Market Center
(HMC) in the state, a $6 million facility designed to improve
service to the companys nearly 2 million residential customers
in upstate New York. The center is located at 65 Franklin Street
and will bring 250 new jobs to downtown Buffalo.
NYNEX also announced today that the new HMC, when fully operational,
will begin a new service schedule that allows NYNEX residential
customers to contact the center for new orders or billing inquiries
24 hours a day, seven days a week.
The opening of this center reflects NYNEXs commitment to service
and the needs of our customers, said Elizabeth Houlihan, vice
president for residence sales. How we treat customers and how
quickly and how well we take care of their calls and requests
is the cornerstone of our success in keeping them loyal to NYNEX.
The center also provides a new type of work environment, one that
is upbeat and fun to work in. Its a place where employees are
enthusiastic about their jobs, proud of their accomplishments
and continuously provided with new tools and training to meet
customer needs, she added.
As part of its re-engineering effort, NYNEX is converting operations
and centralizing its upstate residential sales marketing in a
single location. The Buffalo HMC is expected to employ about 250
people when fully operational within the next few months. It will
handle residential customer accounts in the 716, 315, 518 and
607 area codes, as well as the northern portion of the 914 area
The service representatives at the center handle about 14,000
calls each month from customers ordering telephone service, requesting
information about charges on their bills or buying products such
as Call ID, Call Answering or Call Waiting.
NYNEX is bringing new jobs into downtown Buffalo, said Joseph
A. DeMauro, NYNEXs Vice President and General Manager for Western
New York. This is our hometown. NYNEX and its employees are an
integral part of the communities of Western New York and we plan
to continue to invest in projects that boost the economic vitality
of the region.
The state-of-the-art center is located on the 7th and 8th floors
of NYNEXs Western New York headquarters at 65 Franklin Street.
Renovation work, which began in January, took nearly seven months
to complete at a cost of about $6 million. This includes the cost
of new computer support systems to speed service delivery.
In addition to work areas, the center features training and educational
facilities to keep NYNEX representatives on the cutting edge of
customer service innovations and technology.
NYNEX is a global communications and media company that provides
a full range of services in the northeastern United States and
high-growth markets around the world, including the United Kingdom,
Thailand, Gibraltar, Greece, Indonesia, the Philippines, Poland,
Slovakia and the Czech Republic.
The Corporation is a leader in the telecommunications, wireless communications,
cable television, directory publishing
and entertainment and information services.
FAX copies of recent NYNEX news releases are available free of charge, 24
a day. Call 1-800-331-1214 and an automated system will provide