NEW YORK -- Verizon and Verizon Wireless voice mail customers anywhere in the United States can request cassette
recordings of messages they received from family and friends during this month's terrorist attacks.
"In light of the tragedies in Manhattan, Pennsylvania and at the Pentagon, we wanted to offer the recordings to
those who may have received messages from family and friends affected by the Sept. 11 attacks," said Maura Breen,
Verizon senior vice-president and chief marketing officer for Retail Markets.
To request a recording, free of charge, customers can call their local Verizon business office number listed in the
information pages of their local phone book, or on their phone bill. Verizon Wireless customers should call
Recognizing the significance of voice mail messages for family, friends and businesses in lower Manhattan, Verizon
officials turned off the system's "janitor" feature which deletes messages after seven to 30 days, depending on
the customer's location and type of voice mail service. Increasing the memory capacity of Verizon voice mail systems
nationwide was not practical because of the need for capacity to store new messages, so customers are urged to place tape
requests within the next two weeks.
Customers will need to give their voice mail password to the Verizon representative to access their mailbox so the
recordings can be made. Verizon will make the tapes and mail them to customers.
Verizon Communications (NYSE:VZ) is one of the world's leading providers of communications services. Verizon companies
are the largest providers of wireline and wireless communications in the United States, with 125 million access line
equivalents and approximately 28 million wireless customers. Verizon is also the largest directory publisher in the
world. A Fortune 10 company with about 260,000 employees and more than $65 billion in annual revenues, Verizon's global
presence extends to 40 countries in the Americas, Europe, Asia and the Pacific. For more information on Verizon, visit