NEW YORK - Customers moving this summer and autumn should call Verizon first to establish their telecommunications and entertainment services at their new home.
With six powerful combinations of two, three and even four services, and with bundles for FiOS all-fiber-optic Internet and TV services all at huge savings, customers need to be aware of Verizon's offers before making a decision.
Recent surveys results from the American Consumer Satisfaction Index and the CFI Group show that customers are less satisfied with their voice, data and entertainment services when they buy those services from cable rather than from traditional telecommunications companies like Verizon.
With Verizon's Movers service, customers can find out first-hand from Verizon what's available at their new location. Since most providers offer individual and bundled home services and fight aggressively for new customers, it's important for customers to be aware of their options. Calling another provider first could leave them unaware of Verizon's great deals on calling, broadband and entertainment, including the company's industry-leading FiOS Internet and FiOS TV services, delivered over fiber-optics direct to homes in parts of 16 states.
"It's about quality and value," said Eileen Cassidy, vice president of consumer voice and bundled services. "Verizon has designed its networks for the functions they provide -- voice, data and video -- and Verizon's bundles of voice, Internet, TV and wireless calling are competitively priced at or near cable's prices for calling, cable modem service and a mixed bag of analog and digital TV.
"The choice is clear for more and more customers," Cassidy said.
According to the CFI study, most customers who do not yet bundle their services favor companies like Verizon due to the superior service quality performance and the perceived quality of the services themselves.
Verizon also finds that hundreds of customers per hour are returning to Verizon for their services.
Verizon created its Movers program to simplify the contact for customers who are moving within Verizon territory. A single call to Verizon sets the termination date at the old home and books the service choices and start date at the new home.
"Moving is a time when life changes, and we just want to be sure customers get a change for the positive: a great deal on the best services," Cassidy said.
By dialing 1-866-VZMoves and entering the zip code at their new address, customers can speak with a Verizon customer service representative familiar with all the services and prices available at the new home. The representatives are trained to help customers analyze their family's calling pattern and the Internet and entertainment services they want, and then help them order the best combination available at the best price.
Choices include options for Verizon's Double Freedom, Triple Freedom and Ultimate Freedom bundles or, where available, Verizon FiOS Internet and Verizon FiOS TV services delivered over fiber-optic facilities all the way to the home.
Representatives will arrange for all services at the old home to be terminated on the move-out day and turned on and ready for customers at the new home on move-in day, or whatever days the customer selects.
The toll-free Movers service supplements Verizon's very successful online movers feature, available via links on the Verizon home page at www.verizon.com. Several hundred customers each week arrange to move their service via the online link.
Verizon Communications Inc. (NYSE:VZ), headquartered in New York, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving more than 62 million customers nationwide. Verizon's Wireline operations include Verizon Business, which delivers innovative and seamless business solutions to customers around the world, and Verizon Telecom, which brings customers the benefits of converged communications, information and entertainment services over the nation's most advanced fiber-optic network. A Dow 30 company, Verizon has a diverse workforce of more than 238,000 and last year generated consolidated operating revenues of more than $88 billion. For more information, visit www.verizon.com.