BASKING RIDGE, N.J. -- Corporate and government customers trust Verizon Business to deliver world-class customer contact center solutions. That trust is further validated as the company once again has been named Americas Partner of the Year by Genesys Labs. The award recognizes Verizon Business' leadership in providing premises and network-based Genesys software and managed services to customers.
This is the third time that Genesys has recognized Verizon Business -- and, previously, one of its founding companies -- for leadership in this market.
"As a leading provider of enterprise telecommunications solutions in the Americas, Verizon Business has the vision and experience in the contact center space, which has translated into success for the sales of the Genesys suite," said Karl Holzthum, senior vice president of worldwide channel and alliances with Genesys Labs. "In recognition of this, Verizon has again been recognized as our Americas Partner of the Year on the strengths of its extensive portfolio, seamless implementation and focus on ensuring customer satisfaction."
Nancy Gofus, senior vice president and chief marketing officer with Verizon Business, said, "Genesys Labs continues to recognize and appreciate our efforts and leadership in providing our customers with contact center solutions. We look forward to continued collaboration with Genesys to deliver customers IP-based, contact center solutions tailored to their needs."
Contact Center Solutions
Verizon Business Contact Center services help companies increase functionality while controlling costs associated with inbound and outbound customer communications. Verizon Business' professional services and service delivery teams deliver hosted, managed and premises-based services, as well as combinations of the three.
Hosted Intelligent Contact Routing (HICR), an example of the collaboration between the two companies, is a fully managed and hosted Genesys service that is powered by Verizon Business' robust and extensive network. HICR offers intelligent contact-by-contact network routing, real-time control of dynamic contact centers, a redundant and highly available architecture and 24 x 7 customer support, among other features.
Verizon Business is a recognized leader delivering IP and contact center services for business customers around the world. The company recently announced that it was awarded the 2007 Frost & Sullivan Market Leadership Award for Hosted Interactive Voice Response (IVR) services. Verizon Business was recognized for its continual demonstration of innovative contact center solutions to meet the unique needs of its large-business and government customers.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large business and government customers worldwide. Combining unsurpassed global network reach with advanced communications, security and other professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world. For more information, visit www.verizonbusiness.com.